Business Analyst - Indus Net Technologies Ltd - Kolkata
(2021-12)
Business Analyst responsible for Product Ownership and Agile delivery of enterprise payment solutions for North American clients.
Business Analyst | Product Owner - Indus Net Technologies Ltd - Kolkata
(2021-12)
Enterprise Payment Platform (3 Years 2 Months +): Enterprise payment platform enabling bill and invoice management through ACH, card, check, and virtual card payments. Supports payment, reconciliation, settlement, bank integrations, and Open APIs.
- Owned and prioritized the product backlog, ensuring alignment between business objectives, customer requirements, and development capacity.
- Conducted stakeholder meetings to gather, analyse, and document functional requirements.
- Created epics, user stories, acceptance criteria, business workflows, and process diagrams.
- Facilitated backlog refinement, sprint planning, sprint reviews, and supported Scrum ceremonies.
- Worked closely with developers and QA throughout the SDLC to clarify requirements and remove blockers.
- Collaborated with architects on API design and payment workflows.
- Functioned as Product Owner, driving backlog prioritization, stakeholder alignment, and delivery outcomes with engineering teams while delegating and mentoring fellow Business Analysts.
- Owned the payment platform backlog, defined the API monetization roadmap, and prioritized features based on transaction impact — covering transaction lifecycle, settlement, reconciliation.
- Drove Payment Platform transaction volume 15x over 3 years by leading integrations across Visa Direct, NMI gateway, NACHA ACH, virtual card and multiple bank integrations, aligned with PCI DSS standards.
- Defined end-to-end payment lifecycle — initiation, clearing, settlement, and reconciliation — ensuring secure, scalable transaction processing and expanding platform reach via Open API access.
- Reduced post-release defects by conducting end-to-end UAT and API testing via Postman before every release, catching critical bugs before production.
Business Analyst | Scrum Master - Indus Net Technologies Ltd - Kolkata
(2023-07)
Credit Management Platform (1 Year 5 Months): A Credit Management Platform designed to manage the customer credit lifecycle, including loan origination, credit assessment, payment processing, collections, and reconciliation, serving over 20,000+ customers.
- Led requirements and backlog delivery ISO 20022 messages implementation. This enabled a 1.5x lending limit increase and 35% YoY transaction growth.
- Defined requirements and validated outputs for AI-enabled features including automated KYC and intelligent exception handling.
- Collaborated with business stakeholders, product management, and engineering teams to elicit, analyse, and document business requirements for new product features and process improvements.
- Converted business requirements into epics, user stories, acceptance criteria, process flows, and functional specifications to support Agile development.
- Facilitated Scrum ceremonies including sprint planning, daily stand-ups, backlog refinement, sprint reviews, and retrospectives, ensuring effective collaboration across cross-functional teams.
- Coordinated UAT planning, defect triage, and release validation to ensure production quality.
- Monitored sprint progress, managed dependencies, identified delivery risks, and communicated project status to business stakeholders and leadership.
- Mentored team members on Agile practices and promoted continuous improvement within the Scrum team.
Business Analyst & Marketing Executive - Bit Wave Solutions Pvt Ltd
(2014-01 - 2021-11)
Worked with international clients across LIMS, ERP, Finance, Business Intelligence, and Digital Products, leading business analysis activities from discovery through deployment.
Business Analyst - Bit Wave Solutions Pvt Ltd
(2014-01 - 2016-07)
Laboratory Information Management System LIMS (2 Years 6 Months): LIMS application implementation for 500+ users across 7 countries.
- Managed LIMS application implementation for 500+ users across 7 countries (India, USA, UK, Australia, Kuwait, Slovenia, Poland), handling requirements, stakeholder management, and cross-border delivery.
- Delivered QR-enabled certificate generation, reducing manual effort by 30% and improving laboratory operational efficiency.
- Conducted workshops with laboratory teams to understand operational workflows.
- Prepared BRDs, FRDs, user stories, workflow diagrams, and acceptance criteria.
- Coordinated UAT and production releases.
Business Analyst - Bit Wave Solutions Pvt Ltd
(2019-01 - 2019-07)
Digital Products Portfolio (6 Months): Sage ERP Add-on, Business Intelligence, Travel, Sports Platforms.
- Product roadmap planning, Requirement gathering, User stories writing, Change request management, UAT
- Gathered business requirements for OCR invoice processing as Sage 50 and Sage 200 add-on.
Marketing Executive - Bit Wave Solutions Pvt Ltd
(2016-08 - 2021-11)
Laboratory Information Management System LIMS (4 Years 11 Months): Marketing and business development role.
- Managed simultaneous marketing campaigns for 5–6 software products including LIMS and Service Management Systems covering LinkedIn outreach, email content, email campaigns, and presentations.
- Produced client-facing collateral including scope documents, proposals, brochures, and pricing documentation to support the sales pipeline.
