Akmal Khan

Goal-oriented Telesales & Customer Support Professional with 4.5 years of experience in telesales, customer service, lead generation, customer acquisition, complaint resolution, and upselling. Experienced in handling high-volume customer interactions, identifying customer needs, resolving queries, overcoming sales objections, and maintaining accurate customer and lead records. Strong communication skills in English, Hindi, and Kannada, with experience working across sales and customer-support environments.

Tele-Sales Executive - G7CR TECHNOLOGIES - Bengaluru, India

• Conducted outbound calls to prospective customers to introduce and promote corporate products.
• Explained product offerings, pricing, and relevant details to prospective customers.
• Built customer confidence through clear communication and professional interaction.
• Generated and followed up on sales opportunities to support business growth.

Tele-Calling Representative - EBIXCASH GLOBAL PVT LTD - Bengaluru, India

• Managed high-volume customer communications and provided timely resolution for general platform-related issues.
• Handled customer complaints using active listening and effective problem-solving techniques.
• Reduced escalations by addressing customer concerns and providing appropriate resolutions.
• Coordinated with internal teams to resolve critical customer and account-related issues.
• Maintained professional communication while handling customer queries and service requests.

Telesales Executive - INCREDIBLE TECHNOLOGIES PVT LTD (CREDR) - Bengaluru, India

• Conducted targeted outbound calls to identify and engage potential customers for used two-wheeler products.
• Understood customer requirements and recommended suitable vehicle options.
• Handled pricing objections and converted digital leads into showroom visits and completed purchases.
• Maintained customer follow-ups and sales pipelines to support daily performance targets.
• Followed structured sales pitches to improve customer engagement and conversion opportunities.

Telesales Associate - GLOBIVA PVT LTD - Bengaluru, India

• Conducted outbound telemarketing campaigns focused on customer acquisition and upselling.
• Handled prospective customer calls and promoted digital process services.
• Worked toward cross-selling and customer acquisition targets.
• Recorded customer interactions and lead information accurately in business tracking systems.

2nd PUC (Pre-University Course) - Karnataka State Board

S.S.L.C (Secondary School Leaving Certificate) - Karnataka State Board