Akshat Gupta

Detail-oriented professional with experience spanning banking customer support and accounts payable operations, seeking to transition into an HR Analyst role. Skilled in data accuracy and reporting, documentation and compliance (KYC/verification processes), high-volume query resolution, and cross-functional coordination. Strong record of maintaining accurate records, resolving escalations efficiently, and supporting process improvement in fast-paced, compliance-driven environments — competencies directly transferable to employee data management, HR reporting, and HR service-delivery functions.

Customer Support Executive - HDFC Bank

(2025-02 - 2026-02)

• Maintained accurate records across high-volume customer interactions, ensuring data integrity — skills directly applicable to employee record-keeping and HR data management.
• Resolved and escalated complex cases by coordinating with internal teams, improving first-contact resolution rates, reflecting the case-management approach central to HR query handling.
• Supported onboarding-related processes, including account opening and KYC/documentation verification, relevant to employee onboarding and compliance documentation.
• Consistently achieved high satisfaction scores through clear, accurate, solution-oriented responses, reflecting strong stakeholder communication skills.
• Managed multiple concurrent cases using structured time management, ensuring no backlog and timely follow-up.

Junior Accountant - Kanwarprit Brothers

(2022-10 - 2025-02)

• Reviewed and verified accuracy of invoices and vendor records, strengthening attention to detail relevant to HR record audits and reporting.
• Conducted audits on transactional data to identify and resolve discrepancies, supporting process-improvement and compliance objectives.
• Compiled monthly reports in Excel for management review, building reporting and analytical skills applicable to HR metrics.
• Provided responsive communication to vendors and internal stakeholders, supporting cross-functional coordination.

B.Com - Bachelor of Commerce - B.N.D. College, Kanpur (2022)

Intermediate - Commerce - Kendriya Vidyalaya, Cantt Kanpur (2019)

High School - Kendriya Vidyalaya, Cantt Kanpur (2017)