Akshata Pillai

Results-driven Operations Management with 11+ years of experience in procurement, vendor management, marketing coordination, and personnel administration across healthcare, trading, and industrial sectors. Proven expertise in streamlining processes, optimizing resources, and leading cross-functional teams to achieve operational excellence. Adept at implementing SOPs, managing budgets, and driving efficiency through ERP systems and advanced reporting tools.

Recognized for reliability, attention to detail, and strong interpersonal communication that supports organizational growth.

Procurement Inbound Coordinator at Mifamed Medical Pvt. Ltd. (2021-11 – 2025-12)

• Vendor Management: Built strong supplier relationships, negotiated cost-effective contracts, and monitored vendor performance.
• Lead Time Control: Tracked procurement/production timelines, applied forecasting tools, and coordinated logistics for timely deliveries.
• Order Replenishment: Oversaw inventory levels, automated replenishment cycles via ERP/MRP, and aligned schedules with demand.
• Sales Coordination: Partnered with sales teams to match production with customer demand, ensuring accurate forecasts and delivery updates.
• Cost Optimization: Reduced supply chain costs through Lean/Six Sigma practices while maintaining compliance and quality standards.
• Team Leadership: Conducted KPI-driven meetings, trained staff on GMP and safety, and fostered collaboration across production, QA, sales, and logistics

Marketing Coordinator at Astral Ltd. (2021-01 – 2021-10)

• Coordinated marketing campaigns and promotional events to strengthen brand visibility.
• Managed sales data reporting and internal communication for strategic decision-making.
• Oversaw promotional inventory and developed marketing collateral aligned with brand strategy.
• Assisted VP of Infrastructure with tenders, documentation, and departmental operational tasks.
• Coordinated with sales teams on bids, proposals, and client requirements to ensure smooth execution.
• Handled sales functions including order processing, quotation preparation, and customer communication.
• Managed reporting of sales data and internal communication to support strategic decision-making.
• Supported cross-functional coordination between sales, operations, and marketing teams to streamline workflows.

Business Development Executive / Sales Coordinator at Anil International (2020-02 – 2020-12)

• Handled global export documentation and coordinated with international customers.
• Managed RFQs, prepared quotations, and supported logistics and budgeting for trade operations.
• Assisted sales team with back-office tasks including order processing and follow-ups.
• Coordinated with shipping agents and freight forwarders to ensure timely deliveries.
• Maintained customer records and responded to queries to strengthen client relationships.
• Prepared sales and export reports for management review.
• Streamlined internal communication between sales, logistics, and finance teams to improve workflow.
• Supported business development activities by tracking new leads and opportunities.

Personnel Coordinator Manager at Horizon Geosciences India Pvt. Ltd. (2013-01 – 2017-09)

• Supervised offshore personnel assignments, ensuring compliance with project and client specifications.
• Acted as liaison between HR and operations to improve workforce efficiency and resolve staffing issues.
• Prepared cost reports, tracked field expenses, and managed invoicing for accurate financial records.
• Coordinated mobilization and demobilization of offshore staff, including travel, visas, and documentation.
• Maintained personnel databases and updated records for certifications, training, and compliance audits.
• Supported recruitment and onboarding processes for offshore projects.
• Scheduled rotations and monitored manpower availability to meet project timelines.
• Ensured adherence to safety standards and company policies during offshore assignments.
• Facilitated communication between project managers, clients, and field staff to ensure smooth operations.

Consultant – Credit Card Department at 31 Infotech (ICICI Bank) (2008-06 – 2010-03)

• Verified applicant credit profiles using CIBIL and internal systems.
• Supported risk management assessments and maintained applicant records.
• Assisted customers with application forms, documentation, and eligibility checks.
• Coordinated with internal teams to process approvals and resolve discrepancies.
• Handled data entry, record updates, and compliance checks for credit applications.
• Provided customer support by answering queries and guiding applicants through the process.
• Prepared daily/weekly reports on application status and risk evaluation.
• Ensured adherence to bank policies and regulatory requirements during credit verification

Sales Assistant at Shaman Automobiles (TATA Motors) (2007-05 – 2007-11)

• Assisted customers with product demos, test drives, and booking documentation.
• Coordinated finance quotations and provided administrative support to the sales team.
• Handled customer inquiries and guided them through vehicle features and financing options.
• Prepared sales paperwork, maintained records, and ensured timely processing of applications.
• Supported showroom operations including inventory checks and promotional displays.
• Followed up with prospective customers to convert leads into sales.
• Collaborated with the sales team to achieve monthly targets and improve customer satisfaction.

Advanced Diploma in Management in Management – Welingkar Institute of Management (2018)

Bachelor of Commerce in Commerce – Mumbai University (2010)