Akshata Salve

Results-driven professional with 4+ years of experience in insurance and consulting, specializing in SLA management, stakeholder engagement, underwriting support, and claims processing. Skilled at translating business requirements into actionable insights and driving operational efficiency. IBM-certified in Product Management. Looking to leverage domain expertise in a Business Analyst or Product Operations Analyst role.

Senior Advisor – Business Operations & Client Services - Willis Towers Watson - Thane, Maharashtra

(2022-08 - 2026-03)

• Managed end-to-end process-critical operational activities for insurance clients, ensuring accuracy and adherence to agreed SLAs and KCOs across multiple accounts.
• Acted as a key liaison between underwriting teams, brokers, and clients — gathering requirements, resolving queries, and translating business needs into process improvements.
• Analysed operational data to identify bottlenecks and collaborated with cross-functional teams to implement process optimisations, reducing turnaround time.
• Developed deep subject matter expertise in insurance products (underwriting, policy administration, broker queries) enabling data-driven recommendations.
• Maintained compliance with Willis Excellence Model (WEM) service standards; monitored KPIs and generated performance reports for stakeholder review.
• Supported training and onboarding of new team members; created SOPs and reference documentation to standardize processes.
• Managed urgent client escalations and ad-hoc business requests, demonstrating strong prioritization and problem-solving skills.
• Received the Pearl Award for exceptional turnaround of urgent client requests and outstanding team support.

Associate – Medical Claims Processing - Wipro Pvt. Ltd. - Airoli, Navi Mumbai

(2021-04 - 2022-02)

• Reviewed and adjudicated medical insurance claims in compliance with plan guidelines, ensuring accuracy and adherence to established turnaround times.
• Interpreted complex medical benefit plans to ensure correct system coding and claim adjudication.
• Conducted legitimacy checks and quality reviews on claims to minimize errors and fraud.
• Collaborated with QA teams to identify process gaps and contribute to continuous improvement initiatives.

Master of Management Studies - Business Management - Mumbai University (2017 - 2019)

Bachelor of Banking and Insurance - Banking and Insurance - Sushiladevi Deshmukh College – Airoli, Navi Mumbai (2014 - 2017)

HSC - Commerce - Karmaveer Bhaurao Patil College, Vashi (2012 - 2014)