Akshay Dhane

Results-driven MIS Executive with 4+ years of experience in business intelligence, reporting automation, and dashboard development. Proven expertise in designing and implementing data-driven solutions that improve operational efficiency and enable strategic decision-making. Strong proficiency in advanced Excel, Power BI, and data consolidation across multi-regional operations.

Demonstrated ability to deliver accurate, actionable insights to senior management while optimizing reporting processes and reducing manual effort.

MIS Executive - Hinduja Global Solution - Mumbai, India

(2024-07)

Key Achievement: Automated 12+ monthly reports, reducing manual reporting effort by 50 hours per month while improving data accuracy to 100%

• Designed and automated Pan-India performance dashboards for Broadband, DTV, and Collections operations, consolidating data from 5+ sources with 100% accuracy and delivering insights to 50+ stakeholders
• Created interactive state-wise, circle-wise, and city-wise dashboards tracking 100K+ subscriber base, churn trends, activations, revenue streams, and collection efficiency
• Developed variance and trend analysis reports (daily, weekly, monthly) identifying performance deviations from targets, enabling 25%+ improvement in regional acquisition and retention rates
• Built senior management dashboards consolidating Broadband, DTV, and Collections KPIs in unified view, reducing decision-making time by 40%
• Delivered data-driven management presentations with forecasting and growth projections, supporting strategic planning and resource allocation
• Applied advanced analytical skills to identify underperforming regions, directly supporting sales and operations teams in improving acquisition and customer retention metrics

MIS Executive - CapitalSoft Secure Pvt Ltd

(2023-08 - 2024-07)

Key Achievement: Reduced report delivery time by 35% through process optimization and Excel automation

• Prepared and monitored daily, weekly, and monthly surveillance reports for 20+ enterprise customers, ensuring 100% timeliness and accuracy
• Analyzed alert data and system monitoring metrics on recurring basis, identifying anomalies and escalating issues to appropriate teams
• Managed consolidation and distribution of external reports (Health Check-Up, Cams Report, E-Surveillance, Cash Loading) and internal reports (APR, Surveillance Panel, PIR, Branch Shutter, HDD) to customers and management
• Logged and tracked ATM-related incidents (Panic, Camera, Sensors, Hooter) through resolution, maintaining 95%+ first-contact resolution rate
• Maintained tracker of newly installed sites across customer base, ensuring seamless transition from deployment to operational monitoring
• Coordinated follow-up on network downtime incidents and IP address updates, reducing network downtime impact by 30%

SOC Executive - Modern Informatics Pvt. Ltd

(2020-02 - 2023-07)

Key Achievement: Reduced incident resolution time by 20% through systematic process documentation and team training

• Monitored physical and digital assets across pan-India operations for banking and financial institutions, preparing comprehensive MIS reports on priority basis
• Analyzed reported issues systematically to identify root causes, problem areas, and process gaps; collaborated with cross-functional teams to enhance service quality and prevent recurrence
• Prepared exception reports covering E-Surveillance, Cash Loading, HK activities, and internal system monitoring (APR, Surveillance Panel, PIR, HDD), ensuring comprehensive operational visibility
• Maintained detailed tracker of new bank project installations and deployments, managing lifecycle data for 200+ banking sites
• Executed event and incident localization, resolution, and escalation protocols in accordance with SLAs and management guidelines
• Contributed as team member to process improvements and special initiatives assigned by management

Bachelor of Arts (B.A.) – General - Arunoday University (2025)

Higher Secondary Certificate (H.S.C.) - S.S. League Jr. College, Parel (2015)

Secondary School Certificate (S.S.C.) - S.S. League High School, Parel (2013)