Akshay Kakade

Results-driven collections and recovery professional with 10+ years of experience in banking, NBFC, and fintech sectors. Expertise in managing multi-location teams, high-value portfolios, and ensuring strict RBI & DRA compliance. Proven track record of improving recovery rates, optimizing team performance, and handling complex escalations.

Senior Team Leader - Spocto Solutions Pvt. Ltd.

(2025-09)

• Managing multi-location collection operations and team performance
• Handling high-value portfolios across multiple delinquency buckets
• Ensuring 100% compliance with RBI & DRA guidelines
• Monitoring PTP, conversion ratio, and productivity metrics
• Preparing MIS reports and performance dashboards

Team Leader / State Head - Connect Business Solutions Ltd. - Pune, Satara, Kolhapur, Nagpur

(2022-12 - 2025-08)

• Managed Tata Capital Housing Finance collections
• Oversaw operations across Pune, Satara, Kolhapur, and Nagpur
• Handled allocation planning and weekly DRR tracking
• Ensured achievement of PTP and conversion targets
• Conducted field visits and team monitoring

Team Leader - Hindavi Services

(2020-01 - 2023-08)

• Managed ICICI Bank collection portfolio
• Handled tele-calling and field operations
• Maintained daily productivity and targets

Team Leader - Connect Business Solution Ltd.

(2019-01 - 2020-12)

• Handled RBL Bank collection process
• Managed team performance and compliance

Customer Relationship Executive - Tata Business Support Services Ltd.

(2016-05 - 2018-05)

• Managed Bank of Baroda collections
• Maintained call quality and targets

Field Executive - Five Elements Pvt. Ltd.

(2013-04 - 2016-05)

• Handled field collections and customer interactions
• Maintained daily reports and recovery tracking

HSC - Maharashtra Board

SSC - Maharashtra Board