Technical Consultant - Kinsfolk Technology Pvt. Ltd. - Navi Mumbai, INDIA
(2023-02)
Client: Bank of India
- Proactively perform health check of BMC Control M, BMC Discovery and BMC Client Management Servers.
- Installation and Configuration of Control M MFT, Self Service and Workload Change Manager.
- Installation and Configuration of BMC Discovery Outpost and BMC Client Management Master and Relays.
- Track 'Ended OK,' 'Executing,' and 'Ended Not OK' statuses in Control M.
- Install and upgrade Control-M Servers and Agents to N version and Upgraded Control M Application from 9.0.20 to 9.0.22.
- Perform regular backups of the Control-M database.
- Configure High Availability (HA) for Control-M components.
- Monitor system resources like Quantitative and Control Resources.
- Setup 'Managed File Transfer' (MFT) CCM profiles and jobs.
- Configure 'Agent Host Groups' for load balancing and Users Group for MFT web Access.
- Providing Dashboard Access to user as per requirement.
- Generate reports using reporting facility and configured email address.
- Configuration of LDAP and email SMTP for Control M and BCM Application.
- Perform DC/DR cutover activity quarterly basis of application server.
- Troubleshoot and resolve application related issues and submitting tickets to BMC support when necessary.
- Knowledge of an ITSM tool (Smart IT) such as Remedy to manage incidents problems, submit change requests and CR also monitor the TSOM alerts.
- Managing Calendars and created batch file jobs.
- Documented all Control M and BCM SOPs to maintain changes and knowledge purpose.
- Ability to update OSD task sequences on a quarterly basis to manage security patch and Build updates.
- Creation and Managing Patch Testing and Patch Deployment to all workstation and servers periodically
- Ability to create Collections/Packages to deploy standard and third-party software's
- Identifying and troubleshooting the failures and handling of P0/P1 issues, till closure and provide RCA.
- Proactively research customer needs and provide recommendations to new solutions with realistic timelines
- Check relay load on servers and distribute load/balanced as per capacity.
- After deployment of application re-verify the services by using remote, on end machine.
- Restart the services of application on Linux server or windows server as per memory utilization.
- Tracking logs to evaluate the errors on application also check the events/alerts and take necessary action.
- Complete the UAT, DR and DC Patching and reboot in nonproduction hour.
- 99% Patch Compliance of every month, 100 % Build Compliance.
- Successfully closed 100+ high-risk VAPT Vulnerabilities every quarter.
- Successful Migrated application from VMWare to Nutanix Environment.
- Manage software licenses and vendor support contracts
System Engineer – Datacenter Operations - CTRLS Datacenters Pvt Ltd - Navi Mumbai, INDIA
(2021-01 - 2023-02)
- Perform regular health checks on Control-M Agents and Servers.
- Monitor all batch jobs daily using Control-M/Enterprise Manager
- Installation, configuration and troubleshooting of operating systems (ESXi, Linux, Windows servers)
- Track critical Control M jobs to ensure they meet their deadlines (SLAs)
- Check job logs and Sysouts to find the root cause of failures.
- Inform issue related to Control M agent to L3 and send mail to concern team.
- Clean up old logs and job outputs to save system disk space.
- Knowledge of RAID setups and configurations in DELL, HP and LENOVO servers.
- Responsible for the health, maintenance, and performance of servers on hardware and software level.
- Able to update of BIOS / Firmware on server components.
- Provides technical services in support of project leadership and technical solutions for clients
- Troubleshooting of Servers, Storage Hardware, and Configuration of all components.
- Rebooting servers and network devices, resetting HBA and NIC cards providing RHS Support to users.
- Responsible for the health, maintenance, and performance of servers.
Senior Engineer - EUS - Microland Pvt Ltd - Mumbai, INDIA
(2019-03 - 2021-01)
Client: Kotak General Insurance
- Remote support (PAN India).
- Configure, deploy, maintain, troubleshoot and support computer workstations, laptops, printers, mobile devices and cisco phones.
- Managed User Accounts (Creation, Deletion and Permissions).
- Intermediate to knowledge of MS security patches deployment in system.
- Installing & Managing McAfee Antivirus EPO Console.
- Install and deploy McAfee agent for managing systems. (Encryption and Decryption)
- Prepares documentation of existing network systems and diagnosis.
- Installations of Application and provide support for resolved queries
Remote Support Engineer - Dixit InfoTech Services Pvt Ltd
(2019-01 - 2019-03)
- Ability to organize and prioritize team workflow and to meet established timeframes set out by the department manager
- Ability to handle multiple site outages, restore service and minimize impact to the affected staff
- Experienced in remote customer support including wireless LAN access, VPN, DSL, and Cable services
- Ability to exercise independent judgment consistent with department guidelines or standards
- Knowledge of Windows environment and computer hardware and software at an intermediate or advanced level including some networking experience
- Knowledge of common computer applications i.e.: Microsoft Word, Excel, PowerPoint, Access & Project, Windows, Visio, etc.
- Experience with retail IT support environments, fast paced organizations, and scheduling employee travel across global locations
- Experience supporting multi-faceted IT environments; such as laptops, desktops, scanners, printers, telephones, server, networking devices, ISP and telecoms providers and day to day desk side support activities.
Desktop Support Engineer L1 - Acute Informatics Pvt. Ltd - Navi Mumbai, INDIA
(2017-12 - 2018-12)
- Installation and troubleshooting of Microsoft Windows 98, Windows XP, windows 7,8,10.
- Knowledge of network principles, concepts, and technologies applicable to hardware, software, and administration utilities.
- VPN (Virtual Private Network) Installation and Configuration.
- Experience diagnosing, troubleshooting and resolving client laptop and desktop issues with hardware maintenance, installations and upgrades.
- Ability to work and make modifications as per user's requirement within company policy.
- Co-ordinate with vendors for support.
- Printer Configuration and Outlook support
- Installation and Configuration of Application
