Quality Analyst
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With over two years of experience at FPL Technologies Pvt Ltd, I have spearheaded Quality and Projects for the OneCard Credit Card project, ensuring seamless operations. I conduct thorough daily call audits, offer constructive feedback to associates for continuous improvement, and maintain transparency through regular publication of audit scores.
Additionally, I lead Quality team meetings to address challenges, conduct detailed analysis of repeat calls, and collaborate with stakeholders to resolve quality issues. Prior to this, I held roles at WNS Global Services Pvt Ltd and ITCube Solutions Pvt Ltd, where I achieved
SLA targets, mentored teams, and received accolades for process improvements and exemplary performance.
With over two years of experience at FPL Technologies Pvt Ltd, I have spearheaded Quality and Projects for the OneCard Credit Card project, ensuring seamless operations. I conduct thorough daily call audits, offer constructive feedback to associates for continuous improvement, and maintain transparency through regular publication of audit scores.
Additionally, I lead Quality team meetings to address challenges, conduct detailed analysis of repeat calls, and collaborate with stakeholders to resolve quality issues. Prior to this, I held roles at WNS Global Services Pvt Ltd and ITCube Solutions Pvt Ltd, where I achieved
SLA targets, mentored teams, and received accolades for process improvements and exemplary performance.
I have completed my Diploma in Hospitality ans currently pursuing certification in Datascience
