Process Lead | Recruiting Ops Specialist
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Recruiting Operations professional with 3+ years of experience supporting high-volume global hiring operations across NAMER and EMEA at Amazon. I specialize in optimizing recruiting workflows, improving operational efficiency, and enabling scalable hiring processes through data-driven decision-making and process improvements.
Key areas of expertise include:
At Amazon, I have led operational improvements that increased QA performance from 79% to 98%, implemented automation solutions including AHT productivity tools and chatbot-based query resolution, and supported high-volume global recruiting operations with 99.7% scheduling success across 1,300+ candidates. I enjoy solving complex operational challenges, improving team productivity, and building scalable recruiting processes that support business growth.
Recruiting Operations professional with 3+ years of experience at Amazon supporting high-volume global hiring operations across NAMER and EMEA regions. Experienced in managing end-to-end interview scheduling workflows, improving operational performance through process optimization, automation initiatives, and data-driven decision making. As a Process Lead, responsible for driving quality improvements, stakeholder collaboration, workforce planning, and mentoring associates while ensuring SLA adherence and operational accuracy.
Previously worked as a Senior Associate in Recruiting Operations where I supported global candidate scheduling, data integrity checks, and recruiting process transitions. Earlier internship experience includes digital marketing and business development roles where I led marketing campaigns generating 400+ leads and managed client accounts contributing ₹18L+ in revenue.
MBA in Marketing from Sahyadri College of Engineering & Management, where I developed strong foundations in business strategy, marketing analytics, and operations management - 8.01 CGPA
Prior to that, I completed a BBA in Finance and Management from SDM College of Business Management, building core knowledge in business administration, finance, and organizational management. My academic journey also included certifications in Digital Marketing, Data & Marketing Analytics (Power BI & Excel), and professional development courses in communication and problem solving, strengthening my analytical and business skills.
