Akshay P Kumar

Client-focused Operations Executive with 3+ years of experience in corporate client servicing, document attestation, and end-to-end service delivery across healthcare and IT sectors. Proven track record of managing corporate client relationships, driving 12% revenue growth through process optimization, and ensuring regulatory compliance across all client documentation. Skilled in CRM systems, MS Office, and vendor coordination with demonstrated ability to convert leads and maintain high client satisfaction.

MBA-qualified with excellent communication, problem-solving, and organizational skills, adept at managing multiple priorities and coordinating with external agencies in fast-paced environments.

Supervisor (Support Service) - Rajagiri Hospital - Kochi, Kerala

(2026-02 - 2026-07)

• Served as primary liaison for corporate stakeholders across 15+ departments, coordinating service delivery and managing vendor relationships to ensure accurate, timely documentation that met client requirements and compliance standards.
• Conducted compliance audits and root cause analysis on client documentation discrepancies, implementing corrective actions that improved service quality and reduced operational risk across departments.
• Built and maintained strong relationships with internal and external stakeholders, ensuring high client satisfaction through proactive communication and accurate service delivery.
• Coordinated with external agencies for document attestation and client support, ensuring timely processing and compliance with regulatory requirements.

Client Service Coordinator - Livity Life (Millbrook Healthcare) - Chelmsford, United Kingdom

(2024-05 - 2026-01)

• Reconciled operational data against regulatory protocols and retention schedules, performing variance analysis to ensure accurate record disposition and full compliance across all documentation.
• Standardized Document Management and processing workflows, training cross-functional staff to improve operational efficiency and reduce processing errors by 25%.
• Monitored filing accuracy and SOP compliance across operational databases, issuing corrective actions to maintain 100% data integrity and audit readiness — directly aligned with enforcing audit controls.
• Served as the primary point of contact for corporate clients, managing end-to-end client requests and ensuring accurate, timely service delivery with 100% on-time completion.
• Designed and administered automated tracking systems using MS Office (Advanced Excel, Pivot Tables, VLOOKUP) to streamline data reconciliation and reporting, reducing turnaround time by 30%.
• Maintained accurate records and ensured compliance with data retention policies, data protection regulations, and audit requirements — transferable to maintaining accurate payroll, GL, and bank account records.
• Leveraged strong Time Management and Organizational Skills to track project milestones and quality metrics, ensuring deadlines were met through proactive monitoring of daily outputs.
• Analyzed operational data trends to generate performance reporting, identifying recurring issues and proposing process improvements that reduced response time by 20% — demonstrating variance investigation and root cause analysis.
• Drove revenue growth by converting client leads and optimizing service delivery processes, achieving 12% revenue growth through strategic account management and client relationship building.
• Coordinated end-to-end data transfer and archival processes, ensuring accurate documentation and timely delivery within agreed SLAs — transferable to payroll data transmittal and GL interface processes.
• Functioned as team leader overseeing daily outputs, guiding team members on policies and procedures, and ensuring project deadlines were met — demonstrating team support and mentorship capability.
• Delivered comprehensive Corporate Services, including document attestation, vendor coordination, and regulatory compliance, while leveraging CRM systems to track client interactions and streamline service delivery.
• Assisted management in completing and verifying client documentation for further procedures, applying meticulous attention to detail to ensure accuracy, regulatory compliance, and timely submission for high-priority accounts.
• Proactively conducted outbound follow-up calls with high-priority corporate clients to understand evolving requirements, convert leads, and strengthen account relationships — contributing to 12% revenue growth.

Process Analyst - Tata Consultancy Services - Siruseri, Tamil Nadu

(2021-02 - 2022-03)

• Managed end-to-end processing of client requests, ensuring accurate documentation, quality compliance, and timely delivery within agreed service standards.
• Collaborated with cross-functional teams to understand client requirements and coordinate service delivery, ensuring alignment with quality standards and client expectations.
• Developed automated data processing workflows that reduced manual data entry turnaround by 30%, improving client service response times and operational efficiency — recognized by senior management for driving innovation.
• Conducted root cause analysis on process bottlenecks, applying process management strategies to enhance workflow efficiency and ensure on-time delivery of client requests.
• Identified and escalated a critical procedural error in automated data processing workflows, collaborating with cross-functional teams to implement corrective measures that prevented recurring data discrepancies and safeguarded client service quality.

Master's - Business Administration - University of Northampton (2023)

Bachelor's - Commerce (Finance and Taxation) - Bharata Mata College of Commerce and Arts (2020)