Akshay Raghawani

Dedicated Medical Records Incharge with experience in managing MRD operations, supervising record maintenance, and ensuring NABH compliance. Proficient in medical record auditing, HMIS documentation, and coordinating with clinical departments to improve documentation quality.

MRD Incharge at Orchid Multi Superspeciality Hospital (2025-11 – Present)

• Managed the daily operations of the Medical Records Department (MRD) and supervised record management activities.
• Ensured accurate maintenance, filing, retrieval, and confidentiality of patient medical records.
• Coordinated with doctors, nursing staff, and other departments to complete and verify medical documentation.
• Conducted medical record audits and monitored compliance with NABH standards and hospital policies.
• Maintained HMIS records and prepared monthly reports, quality indicators, and audit documentation.
• Managed birth & death registration records, discharge summaries, and document archiving.
• Trained MRD staff, implemented SOPs, and ensured timely completion of departmental responsibilities.

Field Credit Officer at Annapurna Finance Pvt Ltd (2025-01 – 2025-12)

• Collected timely payments and managed overdue accounts.
• Onboarded new customers and verified documentation.
• Handled NPA, OD accounts, and facilitated loan write-offs.
• Served as OTS member to settle loans effectively.
• Managed daily branch operations and reporting.

Gujarati Executive Advisor at Reliance SMSL ltd JIO (2023-01 – 2025-12)

• Migration of free trial customers to paid customers through outbound calls Liaison with customer for upselling and cross selling.
• Handle inbound customer queries and explain about the product and offer information.
• Manage and resolve customer complaints.
• Enter new customer information into the system and update existing customer informationIdentify and escalate priority issues.

Front End Web developer - Trainee - Freelancer Work at Freelancer.in (2019-01 – 2023-12)

• Created non-technical descriptions of operations and workflow to enable non- coding team to function with minimal interruption. Utilized HTML, CSS, and JavaScript to create 50+ responsive landing pages for both company and client.
• Maintained graphic standards and branding throughout the product's interfaces.
• Tested, debugged, and shipped 10s of 1000s of lines of code to various development teams. This lead to 100% bug-free deployment.

Bachelor of Business Administration – Rajiv Gandhi Institute of Management & Technology Nagpur (2022-06)

Higher Secondary Certificate (HSC) in Commerce – Vidya Niketan Convent & Junior College Nagpur (2018-02)

Secondary School Certificate (SSC) – Shri Umiya Shankar Narayanji High School Nagpur (2015-03)