Akshay Srivastava

MBA candidate with hands-on experience in customer service, customer relationship management, payment follow-up, query resolution, collection operations, MIS reporting, and sales support. Experienced in coordinating with customers and internal teams to resolve payment-related issues and maintain accurate customer records.

Apprentice Trainee | Collection Officer - Bajaj Auto Credit Limited - CV DMS

(2026-06)

• Handle customer payment collection and follow up on pending and overdue payments.
• Maintain collection records, agency reports, and daily MIS reports using MS Excel, DMS and ERP System
• Achieved 95% collection efficiency (Bucket X, 1,2,3 Or 4+) against monthly targets.
• Coordinate with customers and internal teams to resolve payment issues and improve collection performance.
• Handled vehicle repossession (Repo) activities for overdue customer accounts and coordinated the recovery process as per company guidelines

Sales Trainee - ITC LIMITED - Food Division

(2025-08 - 2025-09)

• Assisted in driving secondary sales and order booking across retail outlets.
• Increased product visibility and availability by maintaining stock levels in retail outlets.
• Conducted market surveys to analyze sales trends, customer preferences, and competitor performance.
• Prepared daily/weekly sales reports for tracking performance and highlighting market insights.
• Gained practical exposure to FMCG distribution channel management, sales strategy, and field execution

Master of Business Administration - Abes Business School (2024-09 - 2026-06)

Bachelor of Commerce (H) - School of Management Sciences (2021-11 - 2024-07)

Class XII - Commerce - St. Francis School (2021-04)

Class X - St. Francis School (2019-04)