Assistant Manager Operations at E-Cosmos Private Limited (2026-04 – 2026-06)
- Oversaw 22+ FTE across 3 projects while maintaining 95%+ SLA adherence and optimizing resource utilization.
- Directed operational reporting, workforce planning, and payroll validation to ensure timely and accurate business delivery.
- Mentored Team Lead and associates through coaching, performance management, and operational governance initiatives.
Team Lead at Eclat Health Solutions (2024-11 – 2026-04)
- Played a key role in launching a 123-FTE pilot project, supporting hiring, system onboarding, training delivery, SOP creation, and operational readiness for the PB-to-HB transition.
- Developed training documents, SOPs, and workflow guides to ensure effective knowledge transfer and successful go-live execution.
- Led production delivery for a team of 60+ users, consistently achieving 100% production targets while maintaining 95%+ quality scores.
- Maintained operational stability through workforce planning, backfill management, and shrinkage control, ensuring uninterrupted service delivery.
- Improved payer follow-up efficiency through a structured tracker-driven workflow, reducing open inventory and improving resolution rates by 20-30%.
- Received client appreciation for collaboration, inventory visibility, and operational governance.
Team Lead at Omega Healthcare Management Service (2019-05 – 2024-05)
- Progressed from AR Executive to Operations Team Lead across Physician Billing, Hospital Billing, AR, Payment Posting, Quality, and Operations.
- Selected as part of a pilot Hospital Billing team upon rejoining Omega in 2019, consistently exceeding performance expectations and taking on expanded responsibilities.
- Elevated to Quality Control Analyst to audit a 12-member team; drove process improvements that slashed unposted checks by 20% across billing and payment posting workflows.
- Led quality operations for Hospital Billing, steering 15 QCAs and deploying data-driven capacity planning to eliminate audit backlogs while sustaining a 97%+ SLA compliance rate.
- Managed a 29-member operations team, improving productivity from 61.47% to 100% through inventory optimization and strategic workload allocation; collaborated with the RPA team to automate comment posting activities, achieving 98% process accuracy.
Team Lead at Omega Healthcare Management Service (2016-09 – 2018-09)
