Akshya Yadav

Looking for a career in an organization, where I can utilize my skills to contribute the growth and success for the organization. I would like to work as a key player in challenging and creative environment.

Professional Qualification

• B.Tech- Information Technology
• Babu Banarasi Das Institute of Technology (Ghaziabad) Batch-2008-2012
• Affiliated with G.B.T.U. 
• Percentage-62.7%

Academic Qualification:

• Passed 12th From UP BOARD 47.4%. 
• Passed 10th From UP BOARD 41.33%. 

CENTTRA Solutions PVT LTD worked as (Remote Support Admin) from Jan, 2014 till 2019:

Roles and Responsibilities: 

• Worked as member of Desktop Support Team Level-1
• Addressing user tickets regarding hardware, software, and networking. 
• Walking customers through installing applications and computer peripherals. 
• Asking targeted questions to diagnose problems.
• Guide users with simple, step-by-step instructions
• Conduct remote troubleshooting
• Test alternative pathways until you resolve an issue

Presently working with CENTTRA Solutions PVT LTD (SCCM Admin) from 27th Feb, 2019. 

 Roles and Responsibilities: 

• Good knowledge of ITIL processes like Change Management, Incident Management, Problem management. 
• Prepare the Weekly and Monthly reports/dashboards and share with management for customer reviews. 
• Working on Vulnerability Assessment and Penetration Testing. 
• Initially started work as Desktop Support Engineer.
• Good troubleshooting skills on EUC devices on Windows 7, Windows 8.1 and Windows 10. 
• Worked on ticketing tools like BMC Remedy and ServiceNow. Handle tickets related to Application installation, UAT and deployments
• Quick and fast reporting from SQL and automated reports through SQL Report builder.
• Work on Incident and Change CR related to Application / Package / Software update deployment on the environment. 
• Work on Tickets and emails related to OSD troubleshooting / Report creation. 
• Patch Management – Creating SUG, downloading updates, distributing patch packages.
• Installing Software Update Point Site System Role, WSUS and configuring.
• Good Knowledge in Software Inventory and Hardware Inventory Process flow.
• Monitoring Application deployment through Reports. 
• Creating different type of collections - Direct Rule, Category Role, Query based, Include and Exclude collections as per the requirement.
• Software distribution related troubleshooting on SCCM client and SCCM server.

  Develop governance and management structures for successful execution of the engagements.

  Define Transition and Transformation roadmaps aligned with end-state architecture to enable business.

• Coordinate with enabling teams (technical architects, delivery managers etc.) for ensuring an integrated bid to the client.

  Handle workshops with the client and/or TPA for requirement gathering, solution document creation.

  Incident Management with ServiceNow ticketing tool. Installing and configuring AVAYA/Cisco desk phone.

• Check the site server components on daily basis in SCCM. Working on software deployment failed issue on client machine.
• Perform UAT and take customer sign off and enable the Application and Packages for full roll out over Windows 10 and 7 workstations.
• Generate daily health reports through SQL management studio and send them to the team and leads. 
• Prepared and configured new laptops/workstations/thin clients to client specifications as assigned 
• Reduced the deployment time of a new computer by 50% by creating Operating System images containing a standardized list of application suites and security updates. 
• Provided desk-side support for laptop and desktop computers 
• Installed, upgraded, supported and troubleshot Windows Operating Systems and 
• Microsoft Office suite, and other applications as assigned 
• Performed general preventative maintenance tasks on computers, laptops, printers and any other authorized equipment 
• Performed remedial repairs on computers, laptops, printers and any other authorized peripheral equipment 

Professional Qualification

• B.Tech- Information Technology
• Babu Banarasi Das Institute of Technology (Ghaziabad) Batch-2008-2012
• Affiliated with G.B.T.U. 
• Percentage-62.7%