Customer Success Enthusiast | Thought leader
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I am a customer success enthusiast, obsessed with creating and steering teams to delight customers with world-class value-driven engagement, build scalable and repeatable processes and playbooks. I've consistently achieved more than industry-standard customer renewal, growth/expansion and advocacy rates with relatively junior but well-enabled customer success teams
Current role of Regional Head of Customer Success at Whatfix for the past 15+ months, leading a team of highly enthusiastic CSMs and managers, managing the end-to-end customer experience of a large portfolio of customers in the Central and West region of the US. Right from customer onboarding, to adoption, growth plans, renewals etc helped make our customers successful in their organization which in turn led me to be very successful in KPIs
Prior to this I was based in Austin ,Texas as part of the founding group of CSMs at Zyme Solutions/E2open Inc, handling a set of strategic enterprise accounts in Central US region, enabling customer onboarding, renewals, advocacy, growth etc
Bachelor's degree in Commerce stream, with specialization in Accounting and Finance domain
