Alagu Alagu

Dedicated Officer with over 02 years of experience in Shipping Documentation. Proven track record in driving strategic initiatives, optimizing proceed delivering results in Invoicing process. Adept at leading cross-functional teams and leveraging analytical insights to achieve organizational goals efficiently and effectively.

Officer - CMA CGM (GBSI)

(2022-03 - 2024-10)

• Managed customer inquiries and concerns, resolving issues promptly to maintain customer satisfaction.
• Directed daily operations and supervised a team during assigned shifts, ensuring smooth functions.
• Worked closely with different departments to improve documentation processes and quickly resolve shipping issues.

Processor - SourceHOV, Now part of EXELA TECHNOLOGIES - Chennai

(2018-06 - 2021-04)

Worked at chennai "PROCESSOR" in "SourceHOV, Now part of EXELA TECHNOLOGIES" Company in Chennai. Working period 2018 - 2021.

• Working project tools are Facets, Shield Link, Saw, VDI…. etc.
• Working Project Name: BSC I&B (BLUE SHIELD OF CALIFORNIA).
• Analyze the complete life cycle of Claims Processing as per the policies and the procedures provided by the Customer.
• Handled various types of claims in Installation & Billing.
• Supported in various audits like Internal audits, focus audit, Certification Claims etc.

Bachelor of Accounts managements - Accounts Management - Government of art & science college Pudukkottai (2015 - 2018)