Process Lead - Resources Pro
(2025-07)
- Lead and manage a team to consistently achieve daily productivity and quality SLAs.
- Act as the primary escalation point for client communication and issue resolution.
- Allocate workload effectively to ensure timely completion and SLA adherence.
- Conduct training, mentoring, and performance coaching for team members.
- Identify process gaps and drive improvements to enhance efficiency and accuracy.
- Ensure compliance with quality standards and operational guidelines.
Management Trainee(Team Lead) - Genpact
(2023-10 - 2025-09)
- Managed end-to-end operations ensuring SLA, KPI, and quality targets were consistently met.
- Developed and maintained SOPs, improving process standardization and reducing errors.
- Led knowledge transitions and successfully stabilized new processes.
- Conducted regular training sessions and knowledge refreshers for team members.
- Prepared and presented daily, weekly, and monthly SLA reports to stakeholders.
- Collaborated with clients and internal teams to resolve issues and improve workflows.
Subject Matters Expert(SME) - Solartis Technology & Services Pvt Ltd
(2022-01 - 2023-07)
- Processed insurance transactions including renewals, new business, policy binding, and endorsements.
- Maintained 98%+ quality score while meeting strict turnaround timelines.
- Handled high-volume workloads with strong attention to detail.
- Supported and guided junior team members to improve team efficiency.
- Performed data validation, quality checks, and compliance verification.
- Contributed to process improvement initiatives to reduce errors and increase productivity.
Senior Process Associate - Solartis Technology & Services Pvt Ltd
(2020-01 - 2021-12)
- Handled renewals, new business, policy binding, and endorsement processing with a 98%+ quality score while consistently meeting turnaround time requirements.
- Handled high-volume workloads with strong attention to detail.
- Supported and guided junior team members to improve team efficiency.
Process Associate - Solartis Technology & Services Pvt Ltd
(2018-10 - 2019-12)
Hands-on experience in New Business Submissions, Renewal Quote Processing, and Policy Checking within U.S. Property and Casualty Insurance with a strong focus on accuracy and efficiency.
