Alakiya Cm

Business Operations and Documentation professional with 2 years of experience in corporate documentation, quality assurance, workflow coordination, and team leadership support. Proven success in managing critical deliverables, ensuring compliance, coordinating teams of up to 24 members, and maintaining high standards of accuracy in fast-paced environments. Seeking opportunities in Operations, Project Coordination, Business Support, Quality Analysis, and Administrative Management.

Document Specialist & Backup Lead at RR Donnelley (RRD) (2024-01 – Present)

• Serve as the primary operational lead during supervisor absences, ensuring smooth execution of daily activities.
• Coordinate workload allocation and task management for a team of 24 members.
• Conduct quality assurance reviews to ensure document accuracy, compliance, and client satisfaction.
• Manage end-to-end document lifecycle processes including verification, indexing, archiving, and retrieval.
• Collaborate with internal stakeholders to resolve discrepancies and improve operational efficiency.
• Maintain strict confidentiality while handling sensitive business information.
• Contribute to productivity improvements through process optimization and quality-focused initiatives.

Bachelor of Commerce in Corporate Secretaryship – Sri Kanyaka Parameswari Arts & Science College for Women (2024)