Aleena Zara

Results-oriented B. Com (Finance & Taxation) graduate with professional experience as a Greenlight Expert at eTeam InfoServices and hands-on training in Data Analytics. Proficient in Excel, SQL, Tableau, Power BI, MySQL, CRM tools, reporting, and customer relationship management. Strong analytical, communication, and problem-solving skills with a commitment to delivering excellent customer service and data-driven business insights.

Greenlight Expert – Customer Support - eTeam InfoServices Pvt. Ltd.

(2025-11 - 2026-07)

• Provided customer support through phone, email, and chat channels.
• Assisted customers with account-related concerns and service inquiries.
• Maintained accurate customer interaction records using CRM software.
• Escalated complex issues and coordinated with internal teams for resolution.
• Managed multiple customer requests while meeting productivity targets.
• Delivered professional, empathetic service and maintained high customer satisfaction.

B. Com - Finance & Taxation - St. Peter's College, Kolenchery – MG University (2022 - 2025)