Alekhya Shaw

graduate with strong communication, nature enthusiast. Proven client relationship builder, adept in remote work, startup success.

Operations Manager - Westroad Group - Kolkata

(2025-05)

• Registration of Agreement
• Challan payments
• Preparation of Sale Agreements
• Drafting and issuing Allotment Letters
• ERP management with error-free operational entries
• Regular updates and coordination through ERP with sales/finance
• Generating monthly maintenance demands without delays
• Resolving maintenance complaints within defined TAT
• Document verification for client and project files
• Smooth APF/Bank coordination for loan approvals
• Coordination with advocates for legal documentation and follow-ups
• Handling client queries with high satisfaction levels
• Administrative support across departments
• Recruitment coordination including candidate follow-ups
• Conducting site visits and ensuring timely reporting
• Association formation work with residents and authorities
• Managing electricity bill payments and maintaining records

Management Information System - Utkarsh India Limited - Kolkata

(2024-02 - 2024-12)

At Utkarsh India Limited, I work in the Crash Barrier department, creating quotations and proforma invoices. I coordinate with regional salespersons, maintain records, and directly engage with clients for retention.

Customer Relationship Management • Internship - Tech mahindra - Kolkata

(2023-09 - 2023-09)

Customer Relationship Management • Internship - AUDI Kolkata - Kolkata

(2023-05 - 2023-08)

Employ strategic questioning techniques to identify client needs and preferences, tailoring offering to exceed expectations. Maintain constant availability for client communication, addressing inquiries and ensuring an unforgettable travel experience.

Client Relationship Management • Internship - SPASH ADVISORY LIMITED - Kolkata

(2023-02 - 2023-04)

Monitor client feedback, swiftly resolving issues to enhance client satisfaction and loyalty. Develop and nurture robust client relationships with global clientele, ensuring personalized service and satisfaction.

Sales & Marketing • Internship - Magnik India - Kolkata

(2021-07 - 2021-08)

Qualify potential clients, proactively guiding them through the sales cycle by providing timely follow-up and valuable information. Stay abreast of industry competition, analyzing processes and feedback to implement continuous improvements.

Integrated MBA - Marketing & IT - Amity University Kolkata (2022 - 2024)

Diploma, Bachelor of Business Administration (B.B.A.) (Hons.) - BBA - Amity Business School (2019 - 2022)