Business Development & Client Relations Manager at Promo Direct (Rise It Digital) (2025-05 – 2026-06)
- Coordinated cross-functional teams on marketing campaigns, enhancing brand visibility and engagement.
- Managed diverse account portfolio ensuring timely communication and effective problem resolution.
- Achieved 100k sales target in 3 months from existing accounts and new web orders.
- Led client onboarding ensuring seamless integration and effective communication throughout project lifecycle.
- Executed full sales cycle from lead generation to conversion; consistently met or exceeded quotas.
B2B Relationship Manager – UK Energy Services at Pozitive Energy (PE Solutions) (2024-07 – 2025-01)
- Maintained key client relationships with B2B clients across UK, Scotland, and Wales per OFGEM guidelines.
- Sold Electricity, Gas, and EV charge contracts to B2B partners; generated additional revenue through upselling.
- Resolved customer queries via email and inbound calls; coordinated with internal teams for prompt resolution.
- Followed up with network distribution vendors for new meter installations and upgrades.
Business Development Representative at SYX Services (Global Industrial) (2022-09 – 2024-07)
- BDR for Global Industrial Canadian region; generated revenue close to $1M CAD.
- Regenerated business from lapsed partner accounts through outbound calls and targeted email campaigns.
- Served as Quote Closer for 5 months, coordinating with resellers across Canada and the US.
- Managed dedicated accounts handling technical specification inquiries and purchase orders.
- Coordinated with internal departments to identify and capitalize on new business opportunities.
Customer Service & E-Commerce Operations Executive at Ergode IT Services (2020-10 – 2022-07)
- Handled supplier, distributor, and carrier operations across multiple online marketplace portals.
- Processed customer refunds, escalations, and LDR case resolutions within defined TAT.
- Conducted product demos, trial setups, and regular client follow-ups for retention.
Client Service Executive – UK Web Applications at Powerweave Software Services (2020-02 – 2020-08)
- Managed multiple UK web application client accounts on a day-to-day basis.
- Prepared MIS and operational reports; resolved client artwork issues and managed email queries.
Logistics Operations Executive at RPG Group (2018-05 – 2019-12)
- Managed Track & Trace and daily dispatch schedules, ensuring 100% on-time delivery within TAT.
- Led NDR caller team to significantly reduce RTO shipments through proactive customer outreach.
- Analyzed logistics commercial proposals and shared management summaries showcasing company benefit.
- Circulated weekly/monthly logistics reports; managed CN & Lost case records shared with Finance.
- Coordinated reverse pickups and resolved consumer escalations via calls and emails.
Client Relations & Logistics Coordinator at Inditrans Logistics (2015-01 – 2018-04)
- Managed client shipments for major accounts including FedEx, Myntra, Amazon, and Rivigo.
- Conducted online client meetings to optimize logistics task management during critical load phases.
- Handled ERP operations and initiated B2B pitch processes to onboard new clients including Rivigo.
