Assistant Manager – Transport & Facility Management - SILA - Bengaluru, Karnataka
(2026-07)
Transport Operations & Vendor Management, Workplace & Facilities Management, and Soft Services & Employee Experience
- Lead end-to-end employee transportation operations (pickup, drop, shift, and logout services) using the MoveInSync transport management platform, overseeing daily scheduling, live GPS tracking, and trip completion.
- Manage relationships with transport vendors and fleet operators; monitor performance against SLAs/KPIs, conduct regular reviews, and validate vendor billing and invoices.
- Oversee driver management, including attendance, conduct, and safety compliance, coordinating replacements to maintain uninterrupted service.
- Own transportation safety and statutory compliance — vehicle fitness, insurance, permits, and GPS/route adherence — through periodic audits and corrective-action tracking.
- Lead incident and emergency response for accidents, breakdowns, and employee safety concerns, including root-cause analysis and cross-functional escalation.
- Drive route optimization and cost-control initiatives, reducing travel time, empty runs, and overall transportation spend.
- Prepare and present MIS performance dashboards (on-time arrival/departure, utilization, complaints, SLA compliance) to leadership.
- Manage transportation budgets, billing validation, and forecasting for the operation.
- Lead and mentor a team of Transport Executives and Coordinators; maintain SOPs and drive process automation and continuous improvement.
- Ensure 100% floor readiness, hygiene standards, and asset availability, coordinating closely with HR, Admin, IT, Security, and Engineering for seamless site operations.
- Conduct regular floor walks and inspection audits across workstations, meeting rooms, collaboration areas, and common facilities.
- Support space planning and occupancy management, including seat allocation, occupancy mapping, and workspace readiness for new joiners.
- Prepare the workplace for leadership visits, audits, events, and other business-critical requirements.
- Oversee housekeeping, pantry, and front office teams to ensure consistent, high-quality service delivery.
- Conduct service quality audits, track vendor performance against SLAs, and drive corrective actions with soft-services vendors.
- Manage stock, consumables, and pantry inventory to prevent operational downtime.
- Act as a key point of contact for workplace queries, service requests, and escalations, ensuring minimal turnaround time and high employee satisfaction.
- Maintain SOPs, compliance records, and audit-ready documentation for workplace operations.
Senior Executive – Facilities & Workplace Operations - ANSR - Bengaluru, Karnataka
(2025-07 - 2026-07)
Workplace & Facilities Management, Soft Services, Vendor & Service Delivery, and Transport Oversight
- Led day-to-day workplace operations, ensuring 100% floor readiness, hygiene standards, and asset availability.
- Conducted daily inspection audits across meeting rooms, collaboration areas, pantry stations, and office floors.
- Coordinated with HR, Admin, IT, Security, and Engineering to ensure seamless site operations.
- Supported space planning activities including seat allocation, occupancy mapping, and readiness for new joiners.
- Prepared the workspace for leadership visits, audits, events, and business-critical requirements.
- Managed housekeeping, pantry, and front office teams, ensuring consistent service delivery, and drove corrective actions through vendor service-quality audits.
- Acted as primary SPOC for workplace queries and escalations, tracking FM tickets through closure with minimal TAT.
- Maintained SOPs, compliance records, and audit-ready documentation.
- Validated rosters, monitored utilization, and coordinated with transport vendors for SLA consistency, publishing MIS dashboards for performance, safety, and billing compliance.
Senior Executive – Facilities & Transport - SILA - Bengaluru, Karnataka
(2024-03 - 2025-07)
- Oversaw entire floor operations, ensuring workspace readiness, cleanliness, seating alignment, and smooth day-to-day functioning.
- Managed cafeteria operations, including vendor coordination, food quality checks, hygiene monitoring, and crowd management during peak hours.
- Supervised housekeeping, pantry, and front office teams to maintain consistent service quality and grooming standards.
- Handled end-to-end employee transportation, including routing, GPS monitoring, driver deployment, and shift-based cab scheduling.
- Monitored vendor performance through SLA/KPI governance and corrective action planning; published daily/weekly MIS reports on transport and facility performance.
- Coordinated with HR, Admin, Security, and Engineering teams to support smooth operational workflow and employee experience.
Supply Chain Manager – PAN India | Key Account Manager | Site-in-Charge | Transport Supervisor - Rego - Bengaluru, Karnataka
(2018-04 - 2024-02)
Multi-level career progression
- Led nationwide transport and supply chain operations — fleet deployment, vendor performance, route planning, and manpower allocation across multiple states.
- Implemented standardized SOPs for dispatch, compliance, trip monitoring, and Business Continuity Plans (BCP) across India.
- Drove cost optimization through improved resource utilization and vendor contract renegotiation, ensuring zero operational downtime for PAN-India clients.
- Managed the full operational lifecycle for 5 enterprise clients, ensuring transport delivery met strict SLAs and compliance benchmarks.
- Conducted monthly/quarterly business reviews (MBR/QBR) with client leadership, presenting performance dashboards and improvement plans.
- Handled critical escalations, incident reporting, and root-cause analysis (RCA) for service deviations.
- Took full ownership of day-to-day operations for large corporate sites, including dispatch, routing, vendor manpower, and compliance.
- Managed driver grooming, documentation compliance, and safety briefings, handling emergencies with minimal service disruption.
- Managed daily routing, cab deployment, and live monitoring for employee pickups and drops, ensuring 100% route coverage and adherence to schedules.
Transport Executive - ManpowerGroup India - Bengaluru, Karnataka
(2017-07 - 2018-03)
- Prepared transport rosters aligned to shift requirements and coordinated day-to-day pickup/drop operations with live trip monitoring.
- Managed vendor and driver coordination, resolving breakdowns, absenteeism, delays, and route adjustments in real time.
- Handled employee transportation queries, complaints, and feedback through to resolution.
- Maintained trip and fuel records and supported driver onboarding and service quality initiatives.
Transportation Supervisor - AMB Travels - Bengaluru, Karnataka
(2012-07 - 2017-06)
- Supervised daily fleet deployment and driver allocation, ensuring punctuality, maintenance, and compliance.
- Planned and monitored routes, vehicle allocation, and trip schedules, optimizing cab utilization and coordinating additional vehicles during peak demand.
- Managed employee concerns and emergency adjustments, and conducted regular safety briefings for drivers.
- Maintained usage and service records.
Travel Coordinator - Just In Time Corporates Facilities Pvt. Ltd. - Bengaluru, Karnataka
(2011-07 - 2012-06)
- Planned and coordinated domestic and international business travel itineraries, including flights, trains, hotel stays, visas, and forex, in line with company travel policies and budgets.
- Managed changes, cancellations, rescheduling, and emergency travel requirements while maintaining strong client relationships and repeat engagements.
