Ali Azeem

To use my knowledge and skills in an environment where they would be used greatly and to progress my knowledge and skills for the opportunity to grow with the company/organisation.

Intern - DIDM INSTITUTE OF DIGITAL MARKETING

(2023-09 - 2024-02)

During the course of Internship, I have assisted seniors in presenting our services to the clients and guided them with the best options available according to their needs. This experience helped me in improving my communication skills and helped me to understand the significance of giving satisfactory solutions to consumers.

CUSTOMER SERVICE ASSOCIATE - UNACADEMY

(2024-03 - 2024-12)

• Managed customer interactions and resolved learner queries through effective communication and problem-solving skills.
• Provided professional customer support while ensuring a positive user experience and timely issue resolution.
• Developed strong interpersonal, client-handling, and relationship management abilities in a fast-paced work environment.
• Enhanced communication skills through continuous interaction with diverse customers and cross-functional teams.

CUSTOMER SERVICE ASSOCIATE - JUSTDIAL

• Handling high volumes of customer interactions while maintaining service quality and customer satisfaction.
• Managing customer concerns, escalations, and service-related queries with professionalism and efficiency.
• Strengthened skills in active listening, conflict resolution, multitasking, and adaptability in a dynamic environment.
• Consistently contributing towards delivering excellent customer service and improving client experience.

BCS - National Institute of Open Schooling (NIOS)

Higher Secondary Education - Board of Open Schooling & Skill Education (BOSSE)

Secondary Education - National Institute of Open Schooling (NIOS)