Sr Customer Service Agent
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My name is Alif Akter Mondal, and I have over five years of experience in aviation ground services, most recently working as a Senior Customer Service Agent with Vistara Airlines. My background includes reservation handling (Amadeus), visa and passport verification, counter operations, and customer service.
I’m currently exploring opportunities and wanted to ask if there are any openings for a front office or customer service role in your company. I believe my experience in handling highpressure airport environments and strong communication skills would be a great fit for such a position.
Experienced aviation and customer service professional with over 11 years in the airline industry, including 5 years in ground operations with Vistara Airlines as a Senior Customer Service Agent and current experience as a Cabin Crew Supervisor at British Airways. Skilled in reservations (Amadeus), visa and passport verification, check-in and boarding procedures, customer handling under pressure, and team leadership. Proven ability to manage high-volume airport operations with professionalism and efficiency.
Completed a Diploma in Aviation and Hotel Management, along with a Bachelor's degree in 2016. This educational background provided strong foundational knowledge in aviation operations, hospitality services, and customer care—supporting a successful career in both ground services and in-flight operations.
