Alisha Pathan

Manual QA Tester with 4+ years of experience in STLC, specializing in functional, regression, and API testing. Experienced in GST-based applications, ensuring accurate tax calculations and compliance workflows. Proficient in Jira, Postman and Agile methodologies, with strong expertise in test execution, defect lifecycle management, and data validation.

Manual QA Tester - INFOSYS - Pune, Maharashtra

(2023-03 - 2025-11)

GST (Goods and Services Tax) Application

• Executed end-to-end functional and regression testing for a GST Filing application across Login, GSTR-1, GSTR-2B, GSTR-3B, GSTR-9, and IMS modules — designing and maintaining 500+ test cases with 100% requirement coverage, contributing to a 20% reduction in post-release defects.
• Validated API responses using Postman and verified tax calculations and data accuracy to ensure seamless front-end to back-end data flow and full compliance with GST business and regulatory rules.
• Identified, logged, and tracked defects in Jira with detailed reproduction steps, logs, and screenshots; developed a Requirement Traceability Matrix (RTM) to map all business requirements to corresponding test cases.
• Conducted cross-browser testing (Chrome, Firefox, Safari), mobile app testing (iOS and Android), and supported UAT teams by preparing test data and environments for client-side validation.
• Collaborated in Agile ceremonies — Sprint Planning, Daily Stand-ups, and Retrospectives — and participated in Root Cause Analysis (RCA) for production issues to align teams and prevent future recurrences.

System Engineer - INFOSYS - Pune, Maharashtra

(2021-05 - 2022-08)

Lumen

• Managed end-to-end incident lifecycle for high and critical priority incidents — initiating bridge calls, coordinating cross-functional teams, and driving swift resolution while maintaining strict adherence to SLA targets through proactive ticket queue monitoring and timely escalation.
• Delivered L1 support and user escalation handling with agility and precision, diagnosing and resolving recurring issues efficiently to ensure customer satisfaction and minimize business disruption.
• Conducted root cause analysis (RCA) and implemented early intervention strategies to prevent incident severity escalation, ensuring effective stakeholder communication and alignment with business-critical IT support needs.
• Resolved test environment issues to aid early detection of production-impacting bugs, improving deployment success rates and contributing to overall application stability across release cycles.

Bachelor of Computer Application - Computer Application - Savitribai Phule Pune university, Modern College of arts, commerce and science (2020)

Masters of Computer Application - Computer Application - Savitribai Phule Pune university, Modern College of arts, commerce and science (2022)