Production and Planning Engineer - Crompton Greaves Limited
(2025-05)
- Develop and maintain production schedules to meet demand and company goals.
- Coordinate with various departments to ensure resources are efficiently utilized.
- Monitor production processes and implement improvements for optimization.
- Ensure production goals are achieved within budget and time constraints.
- Analyze production data to identify and resolve issues.
- Maintain quality standards and ensure compliance with industry regulations.
- Collaborate with R&D, procurement, and logistics teams for seamless operations.
- Prepare and present production reports to management.
Software Support Specialist - ConnectWise
(2022-01 - 2024-07)
- Monitored and resolved 60% of inbound support requests from international partners associated with small and medium scale businesses
- Troubleshooted issues related to CRM software
- Identified and escalated situations requiring urgent attention to appropriate teams
- Documented partner interactions, troubleshooting, and results clearly, concisely and accurately reported feedback to the Engineering teams
- Engaged in the application of best practices per technical documentation and provided solutions based on diagnosis of the problem
Customer Service Representative - Tech Mahindra Business Services
(2019-11 - 2020-08)
- Handled and resolved issues and complaints from international customers.
- Provided accurate and timely information about products/services.
- Managed customer accounts and track orders or service requests.
- Maintained detailed records of customer interactions and transactions.
- Collaborated with internal departments to resolve complex customer issues.
- Met performance metrics, including response time and customer satisfaction targets.
