Alka Kumari

Project Manager / Agile Delivery professional with 13+ years of IT experience, including 7+ years leading Agile delivery, cross-functional teams, enterprise transformation initiatives, and production support programs across Insurance, eCommerce, Logistics, and Automation domains. Experienced in Agile, Scrum, Kanban, SAFe, Waterfall and Hybrid delivery governance, with strong capability across project planning, risk and issue management, dependency tracking, stakeholder communication, resource coordination, delivery governance, and continuous improvement. Proven ability to lead geographically distributed teams, manage competing priorities, facilitate decisions, influence without authority, and drive accountability across workstreams.

Agile Project Manager – Insurance Domain - Accenture - USA

(2024-01)

• Lead delivery governance for three RPA teams supporting business-critical production environments and enhancement initiatives across AWS, Tungsten TotalAgility and Automation Anywhere.
• Manage delivery using Scrum and Kanban, balancing enhancements, production support, incidents, service requests and business priorities.
• Coordinate RPA developers, Business Analysts, business stakeholders and production support teams to drive end-to-end delivery.
• Own and track risks, issues, dependencies, impediments and delivery commitments; proactively escalate critical items and drive resolution.
• Partner with stakeholders to prioritize backlog, manage competing demands and align delivery with business-critical insurance operations.
• Lead production incident and service-request governance, ensuring timely resolution, clear ownership, escalation and business communication.
• Track MTTR, defect resolution rate, backlog aging, cycle time, throughput and WIP to identify bottlenecks and improve delivery performance.
• Drive continuous improvement initiatives that contributed to a 30% improvement in system stability and defect reduction.
• Support release readiness by coordinating development completion, testing, deployment dependencies, production support requirements and operational handover.
• Prepare delivery updates, risks, dependencies, metrics and key decisions for stakeholders and leadership; drive accountability through clear ownership and follow-ups.

Agile Project Lead – eCommerce Domain - Accenture - Denmark

(2022-07 - 2023-12)

• Led 4+ cross-functional Scrum teams across geographically distributed global projects, ensuring delivery alignment with business objectives.
• Managed execution across sprint planning, backlog refinement, release planning, delivery tracking, stakeholder alignment and continuous improvement.
• Increased team velocity by 25% through structured delivery governance, impediment removal, accountability and continuous improvement.
• Coordinated cross-team dependencies and represented teams in Scrum of Scrums and Program Increment Planning.
• Partnered with Product Owners and stakeholders on scope prioritization, roadmap planning, requirements refinement and business-value delivery.
• Built Jira/Confluence dashboards for transparency into project progress, backlog health, delivery risks and team performance.
• Conducted Agile maturity assessments and squad health checks, resulting in a 15% improvement in team satisfaction and performance.
• Supported release and deployment planning by coordinating dependencies across development, testing, business and delivery teams.

Agile Project Lead – eCommerce Domain - Accenture - USA

(2022-02 - 2022-06)

• Managed multiple Agile teams supporting large-scale digital transformation initiatives and continuous delivery programs.
• Coordinated planning, execution, risk management, dependency resolution, stakeholder communication and delivery tracking.
• Implemented velocity, burndown and cumulative-flow metrics to support data-driven project decisions.
• Identified and mitigated delivery risks and impediments, contributing to a 30% reduction in project delays.
• Facilitated workshops with engineering, business and delivery stakeholders to improve collaboration, prioritization and execution.

Scrum Master / Agile Delivery Lead – Job Portal - Capgemini Technology Services - UK

(2018-01 - 2022-02)

• Led Agile transformation initiatives for enterprise clients, coordinating distributed teams and driving standardized delivery practices.
• Managed delivery across multiple teams in SAFe environments, including PI Planning and program-level initiatives.
• Established Agile Ways of Working to standardize processes, improve collaboration and reduce delivery lead times.
• Coordinated dependencies, priorities, risks and delivery commitments across multiple workstreams.
• Provided Agile coaching to teams, stakeholders and leadership to improve governance and delivery maturity.
• Supported program-level planning, prioritization and execution while aligning business objectives with technology delivery.

UI Developer – Logistics - Capgemini Technology Services - UK

(2014-01 - 2017-12)

• Developed UI components for large-scale web applications within Agile development teams.
• Collaborated with cross-functional teams during sprint planning, reviews and continuous improvement activities.
• Worked across SDLC activities including requirements understanding, development, testing collaboration, defect resolution and delivery.

Support Engineer – Logistics - Capgemini Technology Services - UK

(2012-10 - 2013-12)

• Diagnosed and resolved production issues for business-critical applications while maintaining 99% uptime.
• Coordinated incident resolution and supported production operations to minimize business impact.
• Created technical documentation and operational procedures to improve support effectiveness and incident response.

B.Tech - Information Technology - Anna University (2012)