Assistant Manager - Genpact Ltd - Bengaluru, India
(2017-05 - 2024-08)
- Managing operational performance for KYC and AML processes involving onboarding, remediation, and periodic review activities.
- Leading daily operational discussions, productivity reviews, and compliance monitoring for a team of analysts.
- Coordinating with Front Office, Sales Teams, and Middle Office stakeholders to resolve onboarding challenges and documentation gaps.
- Conducting detailed due diligence for wholesale banking and institutional clients.
- Supporting audit readiness and ensuring adherence to global regulatory standards.
- Leveraging AI tools for compliance research, narrative generation, and operational efficiency improvements.
Senior Associate - MPHASIS - Bengaluru, India
(2017-05 - 2024-08)
- Performed end-to-end KYC onboarding and enhanced due diligence for clients across APAC, EMEA, and US regions.
- Conducted PEP, sanctions, and adverse media screening using multiple compliance tools.
- Managed onboarding and remediation for high-net-worth individuals, corporate entities, trusts, and institutional clients.
- Reviewed customer documentation and verified regulatory compliance requirements.
- Performed gap analysis between internal records and external regulatory sources.
- Worked extensively on remediation and periodic review projects for legacy accounts.
- Supported implementation of AI-driven transaction monitoring enhancements.
Senior Executive – Onboarding Operations - CAPITA PLC - Bengaluru, India
(2014-04 - 2017-10)
- Conducted onboarding and KYC reviews for individual, partnership, and corporate clients.
- Evaluated business activities and assessed customer risk profiles.
- Performed transaction reviews and identified suspicious financial behavior patterns.
- Verified UBO structures and screened related entities using Equifax and internal systems.
- Supported remediation and regulatory compliance projects.
- Ensured documentation completeness and regulatory adherence during account setup.
Customer Support Executive - SULEKHA.COM - Chennai, India
(2012-03 - 2012-12)
- Handled customer interactions through inbound and outbound communication channels.
- Assisted customers with product and service-related queries.
- Maintained CRM records and ensured timely issue resolution.
- Supported business growth through customer engagement and service promotion.
Customer Support Executive - RELIANCE BPO LTD - Chennai, India
(2010-09 - 2012-03)
- Reviewed and verified customer documentation for underwriting support activities.
- Assisted with claims-related account handling and record management.
- Ensured adherence to procedural and operational standards.
- Maintained customer interaction records and operational accuracy.
