Logistics Works & Backend Support
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Detail-oriented Backend & Customer Care Executive with 2 years of experience at ZOPRAN Logistics Germany. Skilled in export–import coordination, shipment tracking, backend operations, and client communication. Also experienced in website management, server handling, PHP, MySQL, and API integration, supporting both logistics and technical processes efficiently.
Customer Care and Backend Works - ZOPRAN LOGISTICS GERMANY
(2024-04)
Experienced in export-import coordination, shipment tracking, logistics backend operations, and customer support for international shipments. Skilled in handling shipment status monitoring, tracking updates, professional email communication, and client coordination to ensure smooth logistics operations. Experienced in managing backend operational processes, data management, CRM handling, and logistics documentation efficiently.
Also capable of supporting system coordination, API-based logistics tracking, and operational issue resolution to improve workflow and customer satisfaction.
Technical & Backend Support - Bharti EdTech Pvt Ltd
(2023-08 - 2024-03)
Worked in backend operations, data management, and technical support, ensuring smooth system functionality and process coordination. Experienced in database management using MySQL/SQL, backend handling, and maintaining web-based operational systems. Supported data tracking, CRM operations, and process management, with strong attention to accuracy and workflow efficiency.
Skilled in PHP, MySQL, HTML, CSS, JavaScript, and Bootstrap, with the ability to handle technical troubleshooting and backend operational tasks effectively.
ATP (BDA) - BYJU'S- Think & Learn Pvt. Ltd.
(2022-10 - 2022-11)
Worked on CRM Software.
Production Engineer - Pooja Engineering Works
(2020-09 - 2021-10)
BE/Btech - Maulana Abul Kalam Azad University of Technology, Kolkata (2020)
Class XII - Kendriya Vidyalaya Dlw, Varanasi (2015)
Class X - Kendriya Vidyalaya Dlw, Varanasi (2013)
