Alokesh Bhattacharjee

Product Manager with 11 years of experience driving $2M+ revenue impact and 35%+ engagement gains through customer-obsessed product strategy and Generative AI integration. Proven leader in B2B/B2C digital transformation across Telecom (Verizon, Vodafone, Aircel) and BFSI sectors. Expert in shipping data-driven, AI-powered features that measurably improve retention, reduce churn, and scale revenue.

Hands-on expertise in Agile delivery, experimentation frameworks, and cross-functional stakeholder leadership. Fluent in emerging AI productivity tools (Claude, Copilot, Gemini, NotebookLM) applied to product discovery and roadmap optimization.

Product Manager at Verizon (2025 – Present)

• Owned and delivered two revenue-protecting promo features (Multiline Swap & Real-Time Disqualification), increasing eligible population by 35%, protecting $2M annual revenue, and reducing billing customer support tickets across digital and retail channels.
• Translated qualitative user insights and behavioral analytics into strategic product opportunities, aligning market intelligence with business goals to define key product expansion areas.
• Defined core Product KPIs to track initial customer acquisition, product adoption success, and long-term retention metrics.
• Partnered with engineering, design, and compliance teams to define product requirements and ship personalized digital experiences across retail and digital channels with comprehensive throttle and GA launch planning.
• Directed end-to-end feature deployment across digital and retail ecosystems, ensuring continuous alignment with customer and business requirements.
• Mined user behavior data and customer feedback to build and prioritize product backlogs for enhancements and net-new features.
• Spearheaded structured beta test cycles to de-risk releases, proactively resolving UX friction points and technical bottlenecks prior to launch.
• Led Agile ceremonies (sprint planning, backlog grooming, refinement) using Jira, translating strategic goals into actionable user stories with clear acceptance criteria.
• Evaluated emerging AI/ML capabilities for roadmap integration, positioning the platform for scalable future growth.
• Presented product roadmaps and strategic milestones to executive leadership, successfully securing sponsorship and resources.

Product Manager at Ubona Technologies (2020 – 2025)

• Owned end-to-end CX product strategy, driving measurable gains in engagement and user retention across the customer lifecycle.
• Integrated an omnichannel communication platform unifying IVR, GenAI bots, and web touchpoints for effective real-time customer engagement.
• Redesigned customer onboarding journeys to reduce churn, leveraging funnel analysis to identify and eliminate drop-off points.
• Spearheaded AI-powered IVR automation, payment gateway integrations, and real-time collection workflows for Tier-1 banking and insurance clients to accelerate digital migration.
• Shipped a GenAI renewal bot automating collection workflows, achieving a 38% increase in real-time adoption and expanding proactive customer outreach.
• Built a drop-off recovery system for loan products, integrating live co-browsing and seamless agent handoffs to capture dropped leads in real time.
• Managed high-impact product lines driving operations for portfolios exceeding $20M in annual revenue impact.
• Collaborated with engineering, UX, and sales to prioritize feature pipelines around validated customer preferences.
• Applied pre- and post-interaction analytics to segment users, surface behavioral insights, and resolve transaction friction points.
• Operated within an Agile framework to embed continuous improvement into every release cycle.
• Drove end-to-end delivery across cross-functional engineering, voice-AI, and content teams, holding outcome accountability for key deliverables including automated remarketing flows and support-bot experiences.
• Monitored team performance and execution metrics, implementing targeted corrective actions to optimize productivity.

Assistant Manager – Product Experience at Flytxt Mobile Solutions (2018 – 2020)

• Embedded within Vodafone's Marketing & Product teams to plan, launch, and optimize multi-channel campaigns end-to-end.
• Generated INR 0.5M–1M in incremental ROI per month through data-driven, segmentation-led campaign design.
• Built predictive churn and retention models to guide customer-lifecycle strategy and drive business performance.
• Delivered data-backed recommendations to Vodafone's product management team for existing and pipeline product lines.
• Served as primary liaison between client stakeholders and technical teams, aligning execution timelines with business objectives.

Key Accounts Executive at CompuGain Solutions (India) Pvt Ltd (2017 – 2018)

• Executed B2B outbound and social-selling campaigns to generate pipeline for enterprise technical solutions.
• Authored RFPs and built technical Proof-of-Concepts (POCs) covering chatbots, microservices, and big data analytics.
• Documented project scope, customizations, and commercial terms via structured MOMs for seamless cross-functional handoffs.

Assistant Manager – Business Operations at Netxcell Pvt. Ltd (2014 – 2017)

• Partnered with enterprise clients to translate business requirements into custom product architectures and operational workflows.
• Delivered executive reporting to senior stakeholders and coordinated backend logic delivery for new product launches.
• Designed UI workflows meeting client SLAs and led internal/external compliance audits.

PGDM in International Business – Carlton Business School