Alphonsa S Vadukkoot

Engineering graduate with nearly 10 years of professional experience, including 5+ years in data management, lead generation, and data enrichment, along with 3+ years of expertise in customer success relationship management, and client email communication.

Customer Success Specialist - Epixel Solutions

(2022-11)

• Managed client email communications and served as a primary point of contact for post-deployment support projects, addressing client concerns, technical issues, and project change requests following software implementation.
• Review and verification of reported system issues to validate client concerns before creating and assigning them to the appropriate technical teams.
• Created, assigned, tracked, and followed up on support tickets to ensure timely resolution.
• Managed allocated free support hours for subscription-based support projects, monitored usage, and proactively notified clients before the completion of available hours, including communicating the recommended course of action.
• Prepared and shared weekly reports, release notes, monthly support logs, and project status updates to maintain transparency and keep clients informed.
• Proactively communicated upcoming holidays, support availability, service interruptions, and other important updates to clients to ensure effective support planning.
• Collaborated with internal teams to coordinate issue resolution, follow up on pending technical actions, and maintain smooth communication between clients and technical teams.
• Contributed as a member of the internal webinar team, supporting the planning, coordination, and delivery of internal webinars and knowledge-sharing sessions.

Assistant Data Analyst - FullContact Inc

(2022-04 - 2022-09)

• Identified and analysed new issues in the data sets using SQL in Aws which helped to improve the company's potential products, Services, Markets and advertising opportunities
• Collected and analyzed data on established and prospective customers and marketing channels and sources

Data Research Associate - FullContact Inc

(2018-04 - 2022-03)

• Manage Individual Accountabilities mainly Lead Generation, Lead Enrichment with efficiency and quality

Data Research Analyst - FullContact Inc

(2016-12 - 2018-03)

• Accountable for analyzing the publicaly available social media data of leads mainly Linkedin and using it to help the company make better bussiness insights
• Accountable for verifying and updating company data records for accurring and quality

Bachelor of Engineering - Computer Science - Greentech College of Engineering, Salem, TN. (Anna University Chennai affiliated) (2012 - 2016)