Always Vani

Results-driven and analytical Fraud & Risk Analyst with over 3 years of experience in financial crime prevention, customer identity verification (KYC/CIP), and transaction monitoring. Proven track record in conducting end-to-end fraud investigations, analyzing risk patterns, and executing swift mitigation protocols such as account freezing and transaction blocking to protect financial ecosystems. Adept at navigating complex regulatory frameworks (AML compliance) while maintaining precise audit documentation.

Combines a solid technical foundation (B.Com Computers) with exceptional de-escalation and communication skills to resolve high-stakes compliance matters efficiently.

Customer Support Specialist – Operations & Risk Support at TECH MAHINDRA (2025-03 – 2026-01)

• Delivered high-tier support for sales and operational queries, prioritizing data validation and secure identity authentication protocols.
• Leveraged specialized analytical tools to troubleshoot system errors, perform real-time risk checks, and execute accurate case resolutions.
• Documented client histories and complex technical issues comprehensively within CRM platforms to prevent system vulnerabilities.
• Applied advanced conflict resolution and de-escalation methodologies during high-pressure client interactions, preserving trust while strictly protecting sensitive data.
• Exceeded operational sales and performance targets through precise product demonstrations and highly effective service delivery.

Fraud & Risk Analyst at INTOUCHCX (2023-08 – 2025-02)

• Audited customer identity verifications and performed real-time, live monitoring of high-volume financial transactions to detect, evaluate, and escalate suspicious or fraudulent behavior.
• Conducted thorough end-to-end KYC reviews and analyzed automated AML alerts to ensure rigid alignment with regulatory compliance standards.
• Executed critical preventive risk measures including immediate transaction blocking and account freezing to contain security breaches and mitigate business exposure.
• Kept meticulous case files and investigative logs, flagging recurring fraud patterns to build stronger internal compliance guardrails.
• Collaborated extensively with cross-functional legal and compliance teams to resolve complex fraud incidents while ensuring top-tier data protection.

Bachelor of Commerce (B.Com) in Computer Applications – IBM Junior College, Vijayawada, Andhra Pradesh, India (2019 – 2022)