Amala Josephine J

Results-driven Senior Zoho Developer and Solution Architect with 8+ years of IT experience, including 5 years of deep specialization in Zoho One ecosystem implementation. Expert in Zoho Creator, CRM, Books, Inventory, Desk, Flow, Analytics, etc. with advanced Deluge scripting capabilities. Proven track record of delivering 15+ scalable, automated custom applications.

Skilled in full project lifecycle — from requirement analysis and solution architecture through Deluge development, API integrations, end-user training, and post-go-live support. Seeking a Senior Zoho Developer role in UAE to leverage expertise in building impactful internal and client-facing business solutions. Proficient in leveraging AI tools to enhance productivity, accelerate solution design, and streamline documentation processes.

Solution Architect / Senior Zoho Developer at Zitraar Technologies Pvt Ltd - Zoho Authorized Partner (2021-10 – Present)

• Architected and delivered 15+ custom Zoho Creator applications across consulting, education, manufacturing, hospitality, and event management for US and Indian clients
• Implemented and customized Zoho One suite — CRM, Books, Creator, Desk, Inventory, Flow, Analytics — tailored to diverse client business requirements
• Developed advanced Deluge scripts for form validations, multi-step workflow automation, scheduled functions, and complex business logic across all projects
• Integrated Zoho applications with third-party systems using REST APIs — including Zapier (SQL sync), Easebuzz payment gateway, SMS APIs, and Trainer Central
• Built a mobile-first Skill Training Application for Oregon, US client — managing student onboarding, training lifecycle, and job referral workflows end-to-end
• Developed a Student Management System for California, US client — covering document signing, SMS integration, staff management, and Trainer Central connection
• Delivered Atithi — a Guest House Management app for Belur Math — automating room reservations, approval workflows, and check-in/check-out processes
• Built Manufacturing Process Application integrated with Zoho Inventory and Books with Zapier-based SQL sync for real-time production and inventory tracking
• Created Event Management solution with Easebuzz payment gateway — automating event registrations, volunteer tracking, and payment reconciliation
• Developed School Management System covering student records, attendance, timetables, staff management, and academic reporting
• Built Business Process Management application for course registrations, project tracking, and invoicing workflows
• Created and maintained documentation for all configurations, customizations, and business process workflows delivered to clients
• Led client requirement discussions, solution demos, BRD preparation, and post-implementation support across all projects

Senior Software Developer at Revol Process Solutions Pvt Ltd (2016-08 – 2020-02)

• Supported and maintained the Kingfisher Trading System across POS, HRMS, and CRM modules
• Developed HRMS modules including TDS computation, Attendance management, and Shift Planner forms
• Built a Bug Tracker application for internal project management and issue resolution

MBA in Human Resources – Annamalai University (2018)

B.E. in Computer Science & Engineering – Anna University, DMI Engineering College (2016)