Amalu Rasheed

Hospital Administration professional with a Post Graduate Diploma in Hospital Administration and experience in customer service and hospital operations. Skilled in patient and customer coordination, daily operational support, communication, teamwork, customer service, and Hospital Management Software. Able to handle enquiries, resolve issues, support departmental workflows, and contribute to efficient healthcare service delivery.

Customer Service Executive - AbasSoft Technologies, Infopark Kochi - Kochi

(2024-06 - 2025-02)

• Handled customer enquiries and provided timely support to improve customer satisfaction.
• Resolved customer issues and maintained effective communication with customers.
• Supported day-to-day customer service activities and contributed to service quality.

Operations Staff - Lourdes Hospital, Kochi - Kochi

(2023-09 - 2024-06)

• Supported daily hospital operations and helped ensure smooth workflow across departments.
• Provided operational support to various departments and assisted in maintaining efficient service delivery.
• Contributed to the delivery of quality patient care and hospital services.

Post Graduate Diploma - Hospital Administration - Career Campus, Kochi (2024 - 2025)

Bachelor of Science (B.Sc.) - Botany - Mahatma Gandhi University (2021 - 2024)