Aman Gupta

Linux Administrator with 4+ years of experience in managing enterprise Linux environments, production support, and infrastructure operations. Expertise in Red Hat Linux (RHEL), system administration, performance tuning, incident management, and automation using Shell and Python scripting. Proven ability to troubleshoot complex issues, ensure high system availability, and optimize system performance in SLA-driven environments.

Strong experience with ITIL processes, monitoring tools, and cross-functional collaboration.

Senior Project Engineer – Linux Administrator - Wipro Ltd.

(2021-07)

• Managed and supported Linux and Windows servers across production, DR, and non-production environments
• Performed routine server maintenance including patching, upgrades, backups, and configuration management
• Monitored server health, capacity, and performance using enterprise monitoring tools
• Administered user access, permissions, and system services ensuring high availability and uptime
• Troubleshot and resolved server-related incidents, outages, and performance issues within SLA timelines
• Provided L2/L3 production support in 24x7 environments
• Conducted root cause analysis (RCA) for recurring issues and implemented preventive solutions
• Improved system stability by reducing repeat incidents through proactive fixes
• Managed backup and restoration activities using enterprise backup tools
• Validated backup jobs, retention policies, and recovery procedures
• Coordinated with backup teams to ensure data integrity and disaster recovery readiness
• Applied server hardening guidelines and OS security baselines
• Ensured compliance with patching, audit requirements, and vulnerability remediation
• Supported antivirus/EDR implementation and monitoring tools deployment
• Worked with InfoSec/SOC teams for security incidents and compliance activities
• Executed change requests following ITIL change management processes
• Prepared and maintained SOPs, technical documentation, and knowledge base articles
• Assessed risk and impact of infrastructure changes before implementation
• Used tools like top, ps, vmstat, journalctl for performance monitoring and troubleshooting
• Identified bottlenecks in CPU, memory, disk, and network usage
• Ensured optimal system performance through tuning and proactive monitoring
• Automated repetitive tasks using Shell and Python scripting
• Reduced manual effort and improved operational efficiency by ~30%
• Collaborated with network, cloud, and application teams for issue resolution
• Supported infrastructure projects, migrations, and DR drills
• Assisted business teams with server provisioning, LDAP integration, certificates, and access requirements
• Provided database support for Oracle, MySQL, and PostgreSQL environments
• Executed SQL queries for troubleshooting, validation, and reporting

Master of tech. - M.TECH - BITS PILANI (2025)