Presales Manager at Tata Consultancy Services (2023-05 – Present)
Acting as a coordinator between client partners, subject matter experts, and leadership in the presales department.
- Acting as a coordinator between client partners, subject matter experts, and leadership, ensuring seamless communication throughout the sales process.
- Helped develop industry- and customer-specific solutions building on proposal management experience, process experience and existing artifacts.
- Efficiently managing sales paperwork, developing detailed proposal models.
- Varied domain experience, worked on projects from the Financial (BFSI), Manufacturing, Aerospace, Construction and Life Sciences industries.
- Contributed ideas for streamlining internal processes within pre-sales department for increased efficiency.
- Helped win deals worth ~$150M including ~$100M from new customers.
Manager at SWAP Global Ventures (2016-11 – 2023-04)
Off-shore outsourcing firm specializing in KPO services like bidding and proposal management, digital marketing and SEO services and website development services to international clients.
- Company Overview: An off-shore outsourcing firm, based out of Nagpur, specializing in providing KPO services like bidding and proposal management, digital marketing and SEO services and website development services to international clients, primarily small businesses in the US.
- Responsible for major business development work for the company bringing in five clients in the last three years of employment.
- Starting from scratch, I have taken up most day-to-day responsibilities at the firm, from hiring and training, process management of multiple clients, employee supervision, business development and marketing activities of the company.
- Managed service delivery for multiple clients as liaison between the company and clients, providing services directly or through colleagues.
Sales Manager at Professional AV Integration Company (2017-03 – 2023-03)
Head of the Sales team at a Professional Audio-Visual Integration firm managing the complete RFP process and sales operations.
- Head of the Sales team at a Professional Audio-Visual Integration firm, based in California, US.
- Managed the complete RFP process from bid search to submission, including proposal management, cost estimation, bid submission and compliance assurance.
- Recorded increased sales at an average of 12% annual profit.
- Managed contracts established through government contract vehicles like GSA, CMAS, etc.
- Responsible for catalog management, renewal of prices and SLAs and subcontractor and vendor outreach.
- Consulted the company in strategic marketing and annual forecasting to focus on key strengths of the company and streamline the day-to-day bidding processes and integrate with CRM solution for efficient roll-outs of future marketing campaigns.
Proposal Manager at IT Government Contractor (2018-04 – 2020-12)
Prepared final bid response proposals and managed RFP process for an IT Services government contractor.
- Prepared the final bid response proposal and submitted bids for an IT Services government contractor based in California, US.
- Managed RFP sourcing, opportunity assessment and evaluation, (using methods like evaluation matrix, weighted decision matrix, etc.), did market research for cost analysis and contract historical data, document compliance, including bonding and insurance compliance.
- Actively involved in winning bids worth more than $1.5 million dollars in 18 months.
Customer Care Executive at Amazon India (2016-07 – 2016-09)
Customer Care executive specializing in transactions involving deadlock and/or failed transactions.
- Customer Care executive specializing in transactions which involved deadlock and/or failed transactions.
- Reported key customer insights and analysis for process optimization and customer satisfaction.
