Aman Kumar

Motivated professional with 1.5 years of freelancing experience in data entry, annotation, object labeling, and customer support. Skilled in managing projects efficiently, maintaining accuracy, and meeting tight deadlines. Adept at learning new tools and processes quickly, with a proven track record of delivering high-quality results and ensuring client satisfaction.

Customer Service Executive - Concentrix

(2025-01 - 2026-01)

Contractual for 7 months

• Dedicated Customer Support Executive with hands-on experience in resolving customer queries through chat, email, and voice processes.
• Skilled in handling customer concerns efficiently while maintaining a high level of professionalism and empathy.
• Adept at identifying customer needs, troubleshooting issues, and providing timely resolutions.

Chat Support Representative - Miro ai

(2024-01 - 2025-01)

• Handled customer inquiries through live chat, promptly resolving issues and providing accurate information, resulting in a 95% customer satisfaction rate and positive service feedback.
• Efficiently managed multiple chat sessions simultaneously, delivering accurate information and empathetic responses to ensure a positive customer experience and maintain service quality standards.

Data Entry Operator - Vashumatha Softech Solutions

(2023-01 - 2024-01)

• Managed and organized large datasets while performing precise and efficient data entry tasks to ensure accuracy, consistency, and timely completion of projects.
• Streamlined and optimized data processing workflows, resulting in a measurable 20% improvement in overall efficiency and faster project turnaround times.
• Consistently delivered error-free documentation, ensuring compliance with company standards.

Matriculation - JHARKHAND ACADEMIC COUNCIL (2015-01 - 2017-01)

Intermediate - JHARKHAND ACADEMIC COUNCIL (2017-01 - 2019-01)