Aman P Pandey

Dedicated and adaptable professional with over 2.7 years of experience in high-volume, international customer service operations. Proven track record of delivering exceptional support, resolving complex issues, and maintaining high customer satisfaction levels. Eager to leverage extensive communication and problem-solving skills in a dynamic organization.

Customer Service Associate L-2 (Inbound Voice/Chats- AirBnB International Process) - Techno India Group

(2023-04-22 - 2026-01-30)

• Handled incoming calls, emails, and chat messages from customers and provided them with prompt, courteous, and accurate information.
• Identified and resolved customer issues and concerns efficiently, ensuring a high level of customer satisfaction.
• Maintained a deep understanding of company products and services to effectively assist customers with their inquiries.
• Documented customer interactions and transactions, recording details of inquiries, complaints, and comments.
• Gathered and forwarded customer feedback to relevant departments to help improve products and services.
• Worked closely with other team members and departments to ensure seamless customer service delivery.

Bachelor of Commerce - B.Com - Goa University (2020 - 2023)

12th Grade - C.B.S.E. Board (2020)

10th Grade - C.B.S.E. Board (2018)