Aman Verma

Experienced Product L1 Support with 2.5+ years of expertise in SQL, Unix commands, and Control-M. Adept at troubleshooting and resolving complex technical issues in a production environment. Skilled in database performance monitoring, query execution, and automation.

Proficient in job scheduling and monitoring using Control-M. Strong experience with ServiceNow for ticket resolution and SLA compliance. Good Analytical, Technical skills and experience interacting with Clients, business end-users.

Strategic thinker, Enthusiastic team player and quick learner. Profound knowledge of English language and ability to learn different things.

Product L1 Support - Progcap pvt ltd

(2025-03)

• Investigated and resolved complex technical issues related to database performance, server slowdowns, and system failures
• Provided L1 support for SQL databases and Unix-based systems, ensuring high availability and performance
• Optimized and automated job scheduling in Control-M, reducing processing time by 30%
• Utilized Unix commands for log analysis, system monitoring, and troubleshooting critical incidents
• Executed Unix commands for log analysis, file handling, and troubleshooting system-level issues
• Assisted in SQL queries for reporting and validating job outputs

Product L1 Support - Sbi cards

(2024-01 - 2025-02)

• Monitored and scheduled batch jobs using Control-M, ensuring timely execution
• Executed and optimized SQL queries for data validation and troubleshooting
• Performed Unix command operations for file management, log analysis, and server monitoring
• Collaborated with development and infrastructure teams to resolve critical issues
• Created incident reports and maintained detailed issue logs using ITIL processes

B.Com - Commerce - Himalayan Garhwal University (2021)

12th - HBSE (2014)

10th - HBSE (2012)