Amancia Nagarapu

Strategic and analytic professional with 7 years of success in the field of banking Accomplished and result oriented who consistently meets the deadline increase efficiency productivitly of work in high-pressure environment Excellent in data analuysis skills and managing multiple assignments while meeting tight deadlines

Assistant Manager – II at ICICI Bank Ltd (2015-08 – 2022-04)

Responsible for handling the Acquiring Disputes of VISA and Master Cards Ensure to close all the dispute within TAT and effective manner Managing day by day operations and ensure to deliver all the projects on time

• Responsible for managing the day to day operations payments fraud reporting 3Ddisputing
• Responsible for handling the Acquring disputes and chargeback receved for various payment modes.
• Responsible for processing the merchant settlement refunds and reversal in a timely manner Ensure for closing the fresh desk tickets on time
• Helping & guiding the team members to complete their task ina timely manner.
• Ensure for CRM (Customer relationship management) complaints are closed in within TAT in correct manner.
• Providing end to end reconciliation services to banks ( onvs off us visa master network & Settlements)

SSC – St Judes high college

12th – St Pious Jr college

Degree – MNR College

MBA in HR & Marketing – TKR Colege ofmanagement & Science Hyderabad