Shift Manager - Bikanervala PVT LTD - IGI Airport New Delhi
(2021-03)
9 years of work experience of hospitality and service industry
- Lead, motivate and supervise the team of more than 20 staff.
- Implement of QSC, SOP and HACCAP in restaurants.
- Prepare and analyze P&L, Inventory, DSR, Wastage reports. Control and track inventory, ensure low level of stock wastage.
- Follow ups of Customers compliant and resolve the same.
- Follow ups and analysis the sales targets and achieve top line.
- Plan store visit / surprise visit and conduct Operational audits.
- Schedule and depute staff on workstation, assign the branch.
- Deal and handle with staff or suppliers dispute and grievance.
- Coordinate and support HR team in hiring of new staff.
- Initiate, overseas training and development activities of staff.
- Coordinate with maintenance team for assets and equipment maintenance.
- Plan, support and coordinate marketing team for various Local store and Corporate marketing activities.
- Working closely with Supply chain, Finance, IT and HR Team. Follow of Delivery team, Riders and Third party aggregator and make sure to no late deliver and maximize speed of service.
Team member & Champs - Devyani International Ltd. (KFC) - IGI Airport New Delhi
(2017-12 - 2021-02)
