Ambika Ratra

Results-driven HR Manager with over 5 years of experience in driving HR operations and supporting business objectives through effective people management. Expertise in talent acquisition, employee relations, performance management, HR policy development, and compliance. Proven track record of managing the full employee lifecycle, from recruitment and onboarding to performance evaluation and off boarding.

Strong background in using HRIS systems, applicant tracking systems (ATS), and e-recruiting tools to optimize recruitment and enhance workforce management. Skilled in fostering a positive work environment, resolving employee conflicts, and ensuring alignment with organizational goals. Demonstrated ability to improve processes, increase employee engagement, and contribute to overall business success.

HR Manager at GTB REALTY (2024-05 – Present)

• Design and execute recruitment strategies (sourcing, screening, selection).
• Build and maintain a pipeline of qualified candidates and channel partners.
• Onboard orientation, documentation, KYC, and channel agreement formalities.
• Create and run training programs on products, sales process, compliance, and soft skills.
• Set clear performance expectations, KPIs and target structures
• Monitor performance (leads, conversions, targets) and deliver regular reports.
• Implement incentive, commission and reward structures; ensure timely payouts.
• Manage relationship lifecycle — regular communication, feedback, and escalations.
• Ensure strict compliance with regulatory, KYC and anti-fraud policies.
• Handle grievances, disciplinary actions, and conflict resolution involving.
• Drive retention initiatives for high-performing (recognition, up skilling, career paths).
• Maintain and update contracts, records and digital documentation.
• Analyze attrition, conversion funnels and training effectiveness; recommend improvements.
• Support technology adoption for (CRM usage, app onboarding, trackers).
• Plan and manage onboarding events, camps.

HR Manager at K4 InfoTech Pvt. Ltd. (Quantic) (2022-01 – 2024-04)

• Maintain comprehensive HR documentation, including Employee Handbook, Standard Operating Procedures, Policies and Guidelines, Service Agreements, and Contracts of Employment, while creating and updating HR processes.
• Manage the entire employee lifecycle, encompassing recruiting, hiring, onboarding, training, and offboarding, along with administering employee benefits programs.
• Address employee grievances and provide necessary counseling services, ensuring employee satisfaction and fostering a positive workplace culture.
• Oversee administrative processes, including maintaining employee records, responding to employee queries, and providing operational support.
• Supervise recruitment efforts, employee meetings, and terminations while ensuring adherence to company HR policies.
• Track and monitor employee performance management, including recording paid/unpaid leaves and other absences.
• Create, update, and edit HR processes and documents as needed to ensure alignment with organisational requirements.
• Manage IT and Non-IT recruitment processes, including drafting job descriptions, posting on job portals, conducting LinkedIn outreach, and sourcing/screening candidates using platforms like JobDiva.
• Recruit software professionals across various technology domains, leveraging expertise in e-sourcing and e-recruiting.
• Communicate with and pre-screen shortlisted candidates, organize interviews with hiring managers, and facilitate the selection process.
• Oversee onboarding processes, including creating logins, adding employees to payroll, coordinating with managers for credential setup, and conducting company briefing sessions.
• Manage off boarding tasks, such as revoking access to company tools, removing employees from payroll, and ensuring a smooth transition.
• Collaborate with leadership to maintain and refine HR policies and ensure compliance with organizational goals.

Senior US IT Recruiter at E Team Infosys (2019-12 – 2021-12)

• Recruited IT professionals for onsite consulting assignments in the US, including W2 (benefited and non-benefited) positions.
• Analyzed resource requirements and prepared resource planning formats to support daily operations for the US office.
• Built and maintained an extensive database of IT professionals through various channels, including personal contacts, internet searches, job portals, advertisements, headhunting, and networking.
• Analyzed and studied resource requirements to align with client needs and prepared resource planning formats for daily operations in the US office.
• Managed tasks such as downloading resumes, updating formats, and resume formatting to ensure a professional presentation.
• Built an extensive database of IT professionals through various channels, including personal contacts, internet searches, job portals, advertisements, headhunting, and networking.
• Specialized in recruiting software professionals across multiple technology domains, leveraging expertise in e-sourcing and e-recruiting tools like Ceipal.
• Facilitated hiring for US Citizens, Green Card holders, H1B, EAD, and TN visa holders for both permanent and contract positions.
• Successfully recruited software professionals across diverse technology domains, including Core Java/J2EE,.NET, C++, QA/Testing, Program Managers, Oracle, and Business Analysts.
• Utilized e-sourcing and e-recruiting tools like Ceipal to identify and engage top talent.
• Conducted advanced and Boolean searches on databases, LinkedIn, and online job sites to source highly qualified candidates.
• Managed recruitment processes for US Citizens, Green Card holders, H1B, EAD, and TN visa holders for both permanent and contract positions.

US IT Recruiter (Apprenticeship) at GPCTECH (2019-02 – 2019-12)

• Recruited IT professionals for onsite consulting assignments in the US, including W2 (benefited and non-benefited) positions.
• Analysed and studied resource requirements to align with client needs and prepared resource planning formats for daily operations in the US office.
• Managed tasks such as downloading resumes, updating formats, and resume formatting to ensure a professional presentation.
• Built an extensive database of IT professionals through various channels, including personal contacts, internet searches, job portals, advertisements, headhunting, and networking.
• Specialized in recruiting software professionals across multiple technology domains, leveraging expertise in e-sourcing and e-recruiting tools like Ceipal.
• Facilitated hiring for US Citizens, Green Card holders, H1B, EAD, and TN visa holders for both permanent and contract positions.

Masters of Arts – IGNOU (2024)

Bachelor of Arts – University of Delhi (2020)

12th, CBSE – Ramjas Senior Secondary School (2017)

10th, CBSE – Ramjas Senior Secondary School (2015)