Ambika Verma

Dedicated and customer-focused Food & Beverage professional with over 4 years of experience in luxury hospitality environments, including renowned hotels such as Shangri-La Hotels and Resorts, The Lodhi, and The Leela Coorg. Skilled in guest relations, fine dining service, banquet operations, upselling, complaint resolution, and maintaining international service standards. Proven ability to deliver exceptional guest experiences while ensuring operational efficiency, hygiene compliance, and teamwork in fast-paced hospitality settings.

Food & Beverage Service Executive at Timbertales Luxury Resort (2025-07 – 2026-03)

• Deliver exceptional food and beverage service while maintaining luxury hospitality standards.
• Resolve guest concerns professionally, ensuring high levels of guest satisfaction and repeat business.
• Support banquet and event operations for corporate functions, conferences, and social gatherings.
• Monitor stock levels and assist in inventory control to ensure smooth service operations.
• Coordinate with kitchen and service teams to ensure timely and efficient guest service.

Food & Beverage Service Executive at The Leela Coorg (2026-03 – 2026-06)

• Deliver exceptional food and beverage service while maintaining luxury hospitality standards.
• Resolve guest concerns professionally, ensuring high levels of guest satisfaction and repeat business.
• Support banquet and event operations for corporate functions, conferences, and social gatherings.
• Monitor stock levels and assist in inventory control to ensure smooth service operations.
• Coordinate with kitchen and service teams to ensure timely and efficient guest service.

Food & Beverage Guest Service Associate at Shangri-La Eros New Delhi (2024-05 – 2025-06)

• Provided personalized service and attended to guest needs throughout the dining experience.
• Collected and documented guest feedback to support continuous service improvement and quality standards.
• Participated in regular training programs to maintain luxury hospitality and service excellence standards.
• Promoted menu items and beverage offerings through effective upselling techniques.
• Ensured strict compliance with hygiene, sanitation, and food safety standards.
• Collaborated with team members to maintain smooth restaurant operations and enhance guest satisfaction.

Food & Beverage Guest Service Associate at The Lodhi (2021-10 – 2024-03)

• Delivered professional and attentive service to guests in accordance with luxury hotel standards.
• Handled guest requests and complaints efficiently, ensuring prompt resolution and satisfaction.
• Maintained thorough knowledge of menu offerings, service procedures, and operational standards.
• Supported daily restaurant operations and ensured seamless guest experiences.
• Consistently adhered to Key Result Areas (KRAs) and departmental performance objectives.

Diploma in Food and Beverage Service – Heritage Institute of Hotel and Tourism

B.A. – IGNOU

SSC – Government High School

SSC Senior Secondary – Government High School, Gumma