Operations Manager (Freelance – Remote) - eTutorsZone (US-based Company) - Remote
(2024-11 - 2026-02)
Provided freelance operational and administrative support
- Managed end-to-end business operations
- Streamlined administrative processes to improve efficiency and reduce turnaround time.
- Coordinated with tutors and parents
- Handled data tracking, reporting, and analysis to support decision-making and performance improvement.
- Assisted in onboarding, training coordination, and monitoring of team members.
- Maintained documentation, MIS reports, and operational dashboards.
- Supported business growth through process improvements and enhanced client engagement.
Admission Co-ordinator & Back office Associate - Tree House High School
(2015-12 - 2022-05)
Managing the operations of an educational institution and are involved in a variety of areas: admissions, examinations, academic boards, infrastructure maintenance, inventory and marketing activities.
- Liaison between management committee and staff.
- Achieved new enrolment YOY growth more than 20%.
- Fosters a safe and respectful environment within a diverse community of youth, families, volunteers, and partner agencies.
- Ability to motivate, train, and work effectively with a diverse workforce of a subordinates and co-workers.
- Promote and market programs, develop promotional media, flyers, e-marketing, and public service announcements; participate in community outreach programs.
- Assist in administrative functions, including budgets, revenue and expenses, payroll, and financial reports; requisition supplies and equipment; coordinate ongoing inventories, and maintain records.
- Conducts parent conferences, maintains communication with parents and engages parents as volunteers.
- Assisted students through the enrolment funnel by meeting with financial aid and student services.
- Organized and managed student files while tracking multiple monthly stats.
- Data management done for all e-school & online teaching application related activities for the School.
Deputy Manager - Loop Mobile Private Limited (erstwhile known as BPL Mobile)
(2004-11 - 2011-09)
Profile involves acquiring new customers through new account development and penetrating into existing accounts. Responsible for the productivity of the team comprising of 3 Account Managers and 1 Relationship Manager using different value added tools in scope of service and sales domain.
- Interfacing with key clients to develop strong relationship, analysing problem areas & developing solutions to rectify them.
- Managing portfolio of HNI accounts for mobility products.
- Generating avenues for additional business by grass root analysis & competition churn.
- Developing down the line employees by skill & knowledge based training sessions.
- Handling sales operation for achieving pre-set goals and market development efforts.
- Maintaining revenue collections above 90% month on month.
- Monthly service reports & revenue analysis presentation for the assigned portfolio.
- Interdepartmental & cross functional coordination to maintain the high level service parameters.
- Implementing competent business strategies to market a wide range of products for accomplishing sales and profit targets.
- Leading, managing and monitoring the performance of team members to ensure efficiency in client management and meeting individual and group targets.
- Received 'Galaxy of Stars' award 5 times for the best sales and service rendered to clients.
- Recognized under short term incentive (STI) program in 2009 on the performance standard, critical nature of job role and responsibility (special prize amount Rs. 1 Lac).
- Felicitated by NCR (Loop Mobile client) with a certificate of excellence for superior quality of service rendered to the corporate as their Relationship Manager.
- Increased RPU ratio from 45% to 80% in empanelled accounts through high level of after sales service and strong relationship management.
- Increased revenue contribution through cross sales of VAS products like GPRS service, blackberry, customized CRBT for corporate, Vehicle tracking system (VTS), etc.
