Tech Lead (IT infrastructure services)
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Experienced Tech Lead with 7 years in Batch Management and IT infrastructure, enhanced by an MBA. Aiming to excel as a Technical Support Representative, leveraging strong technical and problem-solving skills to optimize IT service delivery within the IT Services & Consulting sector. Tech Lead with 7 years of experience in Batch Management and IT infrastructure services, specializing in US healthcare products.
Proven ability to lead daily production/non-production batch flows for 50+ US-based healthcare clients, ensuring batch completion within defined SLAs. Expertise in CA Workload Automation AE/Tidal Enterprise Scheduler for 7+ years, managing job scheduling and dependencies within the Trizetto Healthcare Project. Hands-on experience with Apache Airflow and BMC Control-M, supporting job scheduling tasks and troubleshooting job failures.
Proficient in SQL queries for monitoring job progress and resolving issues based on ORM (Operations Resource Management) protocols. Skilled in client communication and managing production/non-production batch flows across Facets, QNXT, CAE, Quiklink, and EDM products.
Experience with tools and technologies including Linux, SQL Server Management Studio, Service Now, and BeyondTrust. MBA in Business Management, providing a strong understanding of business principles to enhance technical solutions.
Tech Lead at Cognizant Technology Solutions Pvt Ltd (2018-11 – Present)
Oversaw batch processing, job scheduling using CA Workload Automation AE, Apache Airflow, and Control-M; managed communication with clients regarding workflows and resolved issues; ensured compliance with SLA requirements.
MBA in Business Management – NMIMS, Mumbai (2022-05 – 2024-05)
Bachelor of Engineering in Electrical Engineering – PES Modern College of Engineering (2014-06 – 2018-06)
