Program Manager – Fashion & Lifestyle (New Store Opening) at Reliance Retail Limited (2022-06 – Present)
Collaborated with a team of 30 associates to ensure timely APOB submissions, conducted weekly reviews, prepared MIS reports, and coordinated with cross-functional teams for the successful launch of new stores.
- Providing end-to-end support for new store openings — from property acquisition to soft launch — ensuring smooth and timely execution.
- Collaborating with the Taxation team to ensure GST compliance for all new stores.
- Initiating and following up on requests to unblock newly created store codes in the system for Opex and Capex movement.
- Led project execution in alignment with the company's Annual Operating Plan (AOP), ensuring timely delivery and quality adherence.
- Working closely with cross-functional teams (Projects, Finance, Taxation, Operations, etc.) to gather requirements and deliver data insights.
- Collected, cleaned, and analyzed data to generate reports and support business decision-making.
- Overseeing the complete reporting process, including data extraction, transformation, and presentation for key stakeholders.
- Scheduling and managing review meetings with stakeholders to track milestones and address potential risks proactively.
- Monitoring project progress to ensure adherence to timelines, budgets, and quality standards.
- Delivering data-driven insights by analyzing project performance and preparing dashboards, summaries, and MIS reports that enhanced management's visibility into progress and performance trends.
- Prioritizing and managing multiple reporting tasks, meeting deadlines and handling ad-hoc analytical requests efficiently.
- Supporting various internal teams across multiple phases — from property acquisition to store launch — ensuring smooth coordination.
- Coordinated and completed over 500 projects, collectively reaching 6+ crore customers, significantly contributing to business expansion.
Senior Advisor – Accounting and settlements at Willis Towers Watson (2017-03 – 2022-06)
Collaborated with team of 20 associates to ensure flawless and timely transaction submissions between third parties and insurers, streamlining communication across stakeholders and maintaining meticulous records to enhance operational efficiency.
- Oversee and manage insurer accounts to ensure smooth operations and accurate transactions.
- Developed in-depth knowledge of company policies and procedures to guarantee compliance across all business units.
- Address queries from underwriters, third party i.e. X-changing and business units within set timelines, ensuring strong relationships are maintained.
- Serve as a liaison between the entities i.e. XIS, WTW business units & insurers, ensuring seamless communication & collaboration.
- Ensure timely payments from both the insured and insurers, managing financial transactions and meeting business deadlines.
- Prioritize the processing of policies to meet Service Level Agreements (SLAs), ensuring efficiency and timely completion.
- Address and resolve payment related queries between insured and Business Units (WTW) using effective communication channels.
- Work closely with onshore and offshore teams to deliver high-quality services and meet client expectations.
- Guide junior team members, providing assistance and resolving their queries to ensure consistent performance.
- Offer suggestions and innovative ideas to streamline processes, enhancing user experience and operational efficiency
Team Member – TFSS-Tax Filing Shared Services (US TAX) at AON (2015-11 – 2017-03)
Worked with steam of 20–25 members to ensure timely deposit and accurate reconciliation of employee tax deductions, maintaining compliance and financial accuracy.
- Member of the Tax Filing Shared Services Deposit Reconciliation team, responsible for maintaining accurate financial records related to tax deposits.
- Ensure the timely deposit and reconciliation of taxes for off-cycle and weekly payrolls, adhering to deadlines and compliance standards.
- Conduct thorough research and reconciliation of taxes across various schedules, including daily, bi-weekly, monthly, quarterly, and yearly, ensuring accuracy and consistency.
- Maintain continuous communication with the onshore team to support process stabilization, identifying and addressing any issues proactively.
- Provide training and guidance to new hires within the team, helping them understand processes and ensuring their smooth integration into the team.
