Ami Ganatra

Detail-oriented with proven experience in the Retail and Insurance industries. Skilled in identifying discrepancies, resolving financial errors, and minimizing losses through accurate reporting and strong analytical skills. Dedicated to maintaining precision, efficiency, and compliance in all accounting operations.

Program Manager – Fashion & Lifestyle (New Store Opening) at Reliance Retail Limited (2022-06 – Present)

Collaborated with a team of 30 associates to ensure timely APOB submissions, conducted weekly reviews, prepared MIS reports, and coordinated with cross-functional teams for the successful launch of new stores.

• Providing end-to-end support for new store openings — from property acquisition to soft launch — ensuring smooth and timely execution.
• Collaborating with the Taxation team to ensure GST compliance for all new stores.
• Initiating and following up on requests to unblock newly created store codes in the system for Opex and Capex movement.
• Led project execution in alignment with the company's Annual Operating Plan (AOP), ensuring timely delivery and quality adherence.
• Working closely with cross-functional teams (Projects, Finance, Taxation, Operations, etc.) to gather requirements and deliver data insights.
• Collected, cleaned, and analyzed data to generate reports and support business decision-making.
• Overseeing the complete reporting process, including data extraction, transformation, and presentation for key stakeholders.
• Scheduling and managing review meetings with stakeholders to track milestones and address potential risks proactively.
• Monitoring project progress to ensure adherence to timelines, budgets, and quality standards.
• Delivering data-driven insights by analyzing project performance and preparing dashboards, summaries, and MIS reports that enhanced management's visibility into progress and performance trends.
• Prioritizing and managing multiple reporting tasks, meeting deadlines and handling ad-hoc analytical requests efficiently.
• Supporting various internal teams across multiple phases — from property acquisition to store launch — ensuring smooth coordination.
• Coordinated and completed over 500 projects, collectively reaching 6+ crore customers, significantly contributing to business expansion.

Senior Advisor – Accounting and settlements at Willis Towers Watson (2017-03 – 2022-06)

Collaborated with team of 20 associates to ensure flawless and timely transaction submissions between third parties and insurers, streamlining communication across stakeholders and maintaining meticulous records to enhance operational efficiency.

• Oversee and manage insurer accounts to ensure smooth operations and accurate transactions.
• Developed in-depth knowledge of company policies and procedures to guarantee compliance across all business units.
• Address queries from underwriters, third party i.e. X-changing and business units within set timelines, ensuring strong relationships are maintained.
• Serve as a liaison between the entities i.e. XIS, WTW business units & insurers, ensuring seamless communication & collaboration.
• Ensure timely payments from both the insured and insurers, managing financial transactions and meeting business deadlines.
• Prioritize the processing of policies to meet Service Level Agreements (SLAs), ensuring efficiency and timely completion.
• Address and resolve payment related queries between insured and Business Units (WTW) using effective communication channels.
• Work closely with onshore and offshore teams to deliver high-quality services and meet client expectations.
• Guide junior team members, providing assistance and resolving their queries to ensure consistent performance.
• Offer suggestions and innovative ideas to streamline processes, enhancing user experience and operational efficiency

Team Member – TFSS-Tax Filing Shared Services (US TAX) at AON (2015-11 – 2017-03)

Worked with steam of 20–25 members to ensure timely deposit and accurate reconciliation of employee tax deductions, maintaining compliance and financial accuracy.

• Member of the Tax Filing Shared Services Deposit Reconciliation team, responsible for maintaining accurate financial records related to tax deposits.
• Ensure the timely deposit and reconciliation of taxes for off-cycle and weekly payrolls, adhering to deadlines and compliance standards.
• Conduct thorough research and reconciliation of taxes across various schedules, including daily, bi-weekly, monthly, quarterly, and yearly, ensuring accuracy and consistency.
• Maintain continuous communication with the onshore team to support process stabilization, identifying and addressing any issues proactively.
• Provide training and guidance to new hires within the team, helping them understand processes and ensuring their smooth integration into the team.

Bachelor of Commerce in B.Com – K.J. Somaiya College of Arts & Commerce (2015)

Higher Secondary Certificate in HSC – N.G. Bedekar College of Commerce (2012)

Secondary School Certificate in SSC – Shreeram Vidyalaya (2010)