Amisha Rani

Software Development Engineer with 3 years of experience building scalable backend systems using Java, Spring Boot, Kafka, Redis, MySQL, and Elasticsearch. Experienced in microservices, distributed systems, event-driven architectures, database optimization, and owning production services from design to deployment.

Software Development Engineer II at Kapture CX (2026-04 – Present)

• Designed and developed a multi-tenant QA Evaluation Platform using Spring Boot, Kafka, MySQL, Redis, and Elasticsearch, supporting automated and manual quality assessment workflows for enterprise customers.
• Built a Kafka-based Auto-QA engine processing 1M+ events per day, enabling automated ticket evaluation through configurable business rules while improving scalability, throughput, and service decoupling.
• Implemented Strategy and Factory design patterns to support extensible QA workflows and improve maintainability.
• Designed maker-checker approval workflow with freeze-window controls, score visibility management, and complete audit history tracking.
• Developed a rebuttal lifecycle management system enabling agents to contest evaluations with end-to-end status tracking and traceability.
• Designed and implemented backend for Coaching module, improving agent performance scores by 20–25%.
• Implemented Elasticsearch-based search capabilities enabling efficient retrieval of evaluation records and audit history.
• Reduced query execution time by 60% through composite indexing, JOIN-based query optimization, and database tuning.
• Diagnosed and resolved production issues involving Kafka lag, database bottlenecks, and microservice failures, improving platform reliability.

Software Development Engineer I at Kapture CX (2024-07 – 2026-04)

Software Development Engineer Intern at Kapture CX (2023-07 – 2024-07)

• Developed and maintained 40+ REST APIs using Java, Spring Boot, Hibernate, Kafka, and MySQL.
• Contributed to migration of legacy modules into microservices architecture, improving scalability and maintainability.
• Built backend solutions for enterprise clients including Ajio, Reliance, Zepto, and Bisleri.
• Evaluated Redis caching strategies to reduce database load and improve API response times.

Bachelor of Technology (B.Tech) in Computer Science and Engineering – Chandigarh Engineering College (2020-08 – 2024-07)