Branch Head at Aufside Sports Bar & Restaurant (2025-06 – Present)
Leads brand strategy, marketing, and customer engagement to drive growth, footfall, and revenue. Oversees promotions, social media, and customer experience while using insights and trends to strengthen brand positioning.
Assistant Manager at Aufside Sports Bar & Restaurant (2024-10 – 2025-06)
- Supervised daily restaurant operations and staff performance
- Handled customer complaints and ensured high satisfaction levels
Hotel Incharge at Hotel Park Century (2018-02 – 2024-08)
- Maintained professional demeanour in customer interactions, answered concerns and resolved problems with friendly and knowledgeable approach.
- Helped improve customer service, quality assurance and service speed by developing and implementing successful solutions.
- Conducted end-of-month audits for upper management review.
- Led by example in delivering first-class service, uplifting overall team performance in customer satisfaction surveys.
Event Manager at Hotel Suncity (2017-03 – 2018-01)
- Planned menus to align with event theme or budget, coordinated catering services and selected appropriate entertainment.
- Gathered event requirements, including venues, budgets, guest lists, catering and event timelines through face-to-face client meetings.
- Assessed event success and uncovered room for improvement through client feedback.
- Administered contracts to deliver outstanding vendor coordination, timeline development and day of coordination services.
Food and Beverage Manager at Hotel Solitaire Grand (2016-08 – 2017-02)
- Participated in client meetings, offering expertise in F&B pricing, operations and catering options.
- Established comprehensive training programme for bar and kitchen staff.
- Implemented policy and procedure to standardise all bar and food service operations.
- Ran extensive customer service training, including customer greetings, complaint resolution and interpersonal skills.
- Greeted new customers, answered initial questions and took drink orders.
- Coordinated team members to take, serve and clear orders accurately and promptly.
- Delivered friendly and fast service to process high-volume food and drink orders at peak times.
- Checked on designated tables at appropriate intervals to refill drinks, respond to requests and receive customer feedback.
Italian Restaurant & Bar at Novotel / Ibis Hotel World Trade Centre (2012-07 – 2014-12)
- Monitored supply levels and generated purchase orders to replenish and maintain bar inventory.
- Implemented brand values and standards through friendly customer service to create memorable dining experiences.
- Handled escalated customer complaints to provide full resolutions and promote loyalty.
- Followed safe serving requirements and kept list of available ride services for inebriated customers.
Banquet attendant at Novotel / Ibis Hotel World Trade Centre (2010-05 – 2012-06)
- Planned menus to align with event theme or budget, coordinated catering services and selected appropriate entertainment.
- Built a robust vendor network to secure cost-effective, high-quality products.
- Assessed event success and uncovered room for improvement through client feedback.
- Directed florists, photographers, musicians, officiants and ceremony participants during pre-ceremony, ceremony and post-ceremony events.
Room Service Attendant & Mini Bar Attendant at Crowne Plaza (2015-05 – 2016-07)
- Administered contracts to deliver outstanding vendor coordination, timeline development and day of coordination services.
