Amit Chauhan

Always looking for opportunities to grow with the company acquiring multiple skill sets. Well versed in managing multiple projects, in coding for the Websites, and Projects. Good experience in email and formal writing for the strong presentation and building and maintaining business relationships with clients by providing prompt and accurate service so as to promote customer loyalty.

Strong experience in presenting detailed information and responding to questions from Managers, Clients, and Stakeholders.

Quality Analyst at Taskus (2023-12 – 2025-02)

Implementing and managing Quality Assurance processes with focus on Quality Control activities and Report Creation

• Involved in implementing and managing Quality Assurance processes
• Performing Quality Control activities & Report Creation
• Monitoring quality throughout the customer support lifecycle, through regular Audits and Feedbacks through Sandwich feedback method
• Continuously improving quality through best practices, and managing client expectations regarding quality standards
• Conducting Calibration to align Operations, Training, and Quality all on the same page
• Participate in regular quality audits to identify areas for improvement
• Conduct regular training sessions for team members on quality assurance best practices
• Responsibility to ensure that clients' products or services meet their desired quality standards while adhering to industry best practices

Freelance Developer (2018-03 – Present)

Provided support to customers by investigating, troubleshooting and resolving customer issues. Managed team and client relationships with timely project delivery and tested deliverables.

• Provided support to the customer, by investigating, troubleshooting and resolving customer issues across multiple channels
• Team Management and Client Management, timely submission of project and tested deliverables
• Possess coding skills tailored to project requirements, utilize project management tools for efficient task tracking
• Exposure to VS Code, Github and several servers. Setting up SSLs and Pointing domains in Web servers
• Remote work dynamics, communicate effectively with clients and teams, and prioritize tasks to ensure successful project delivery
• Leverage programming skills to contribute to project success
• Using project management tools to organize and monitor tasks, apply problem-solving skills to address technical challenges

Associate at Taskus (2021-03 – 2023-12)

Provided support to customers by investigating, troubleshooting and resolving customer issues across multiple channels. Managed, prioritized, and responded to complex customer issues, inquiries, and escalations.

• Provided support to the customer, by investigating, troubleshooting and resolving customer issue across multiple channels
• Managed, prioritized, and responded to complex customer issues, inquiries, and escalations
• Worked with the Legal teams to investigate and respond to formal customer complaints
• Presenting detailed information and responding to questions from Managers, clients, and Customers
• Participated in an on-call rotation to handle high-priority queues and provided daily handovers to global operational teams
• Assisting the Customer Service Representative (CSR) with difficult cases
• Ensuring delivery of excellent customer service through fast and accurate processing of orders
• Proactively drive impactful changes across Workflows, Policies, and Tools by Working with internal support Teams and Vendor Partners

Bachelor's in Computer Applications – MMYVVDDE

Advanced Diploma in Ethical Hacking and Cyber Security (CEH) – MSS Cyber Security Training Institute

Diploma in Computer Applications – Makhanlal Chaturvedi University

Schooling – Army Public School(s)